Global Retention Lead - Data-Driven Growth, Hybrid London

Spotlight Recruitment; Greater London; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Bonus up to 30%

Members club access

Funded exercise classes

Team socials

28 days + BH

Private health and dental

Job summary

Spotlight Recruitment is partnering with a global DTC wellness & HealthTech brand in London, offering a hybrid role to lead retention initiatives. You will own subscription performance and drive data-led experiments to grow customer lifetime value and recurring revenue.

The role requires collaboration with CRM, digital and product teams to optimise lifecycle journeys, improve conversions among returning customers and support new product launches.

Qualifications

• Experience in a retention-focused role.
• Hands-on experience with subscription platforms (Loop, Recharge, Skio or similar).
• Analytical mindset with ability to translate insights into action.

Responsibilities

• Own subscription performance and retention strategy.
• Develop data-led test-and-learn initiatives to reduce churn.
• Analyze customer and commercial performance to identify growth opportunities.
• Collaborate with CRM, digital and product teams to optimise lifecycle journeys.
• Improve conversion among returning customers and support new product launches.
• Provide performance insights to inform senior leadership decisions.
• Plan and execute acquisition recovery and retention offers.
• Develop loyalty and advocacy programmes.

Skills

Retention experience

Subscription platforms

Customer analytics

Data-driven decisions

Stakeholder management

Strategic planning

Test & learn mindset

Shopify exposure

Tools

Loop

Recharge

Skio

Shopify

Job description

Spotlight Recruitment is partnering with a global DTC wellness & HealthTech brand in London, offering a hybrid role to lead retention initiatives. You will own subscription performance and drive data-led experiments to grow customer lifetime value and recurring revenue.

The role requires collaboration with CRM, digital and product teams to optimise lifecycle journeys, improve conversions among returning customers and support new product launches.