Head of Retention & Growth (Healthtech)

SheMed; Greater London; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Health care plan

Pension contribution

Cycle to work

Zusammenfassung

SheMed is transforming women's healthcare with bold innovation. We are seeking a Head of Retention to own end-to-end retention strategy, build the team, and drive data-driven experiments across lifecycle, onboarding, and renewals.

You'll work across Product, Tech, CRM, Support and Strategy to set the retention roadmap, measure impact, and optimize LTV/CAC. This is an office-based role in London with a strong emphasis on cross-functional leadership.

Qualifikationen

• Have ~6 years of experience in a retention, growth, lifecycle, or customer engagement role.
• Strong organisational skills and ability to keep multiple teams aligned and focused on goals.
• Data-driven mindset with a proven track record of hitting retention targets.
• Excellent collaboration and communication skills with experience working cross-functionally.
• Creative problem-solver with a passion for building community and driving customer loyalty.

Aufgaben

• Define SheMed's end-to-end retention strategy, from onboarding through renewal, and translate leadership goals into a clear roadmap with owners and outcomes.
• Set the retention agenda rather than just coordinate other people's initiatives, make the call on where to invest, what to sunset, and what to prioritise when trade-offs come up.
• Own the retention P&L logic: understand how retention moves LTV, CAC payback, and overall unit economics, and make the case for investment accordingly.
• Design and build out a dedicated retention function, define the roles you need, hire, and manage the team as it grows.
• Set ways of working for the function: prioritisation, experimentation approvals, and sharing wins back to the business.
• Build a structured experimentation programme covering lifecycle messaging, in-app journeys, onboarding, win-back, and pricing/packaging levers.
• Establish a test-and-learn cadence: hypothesis backlog, prioritisation framework, statistical rigour, and a clear loop from insight to shipped change.
• Be scrappy where speed matters and rigorous where the stakes are high, adjusting mode as needed.
• Be the connective tissue across Marketing, Product, Tech, Clinical, CRM and Support for aligned retention tactics.
• Partner with Product and Clinical to introduce features supporting retention, mixed health-tracking, milestones, and member-exclusive content.
• Support the design of segmented, personalised email, SMS, and in-app journeys tied to education and health goals.
• Define success metrics with the data team; own churn, LTV, cohort retention curves, and forecasting.
• Build retention dashboards and reporting to drive decisions, not just history.
• Report on KPIs monthly, quarterly and annually to leadership.
• Launch in-product surveys and forums to understand why members stay or leave.
• Turn qualitative insight into a prioritised backlog of retention initiatives.

Kenntnisse

Retention

Growth

Lifecycle

Customer engagement

Tools

Braze

Salesforce

Jobbeschreibung

SheMed is transforming women's healthcare with bold innovation. We are seeking a Head of Retention to own end-to-end retention strategy, build the team, and drive data-driven experiments across lifecycle, onboarding, and renewals.

You'll work across Product, Tech, CRM, Support and Strategy to set the retention roadmap, measure impact, and optimize LTV/CAC. This is an office-based role in London with a strong emphasis on cross-functional leadership.