SaaS Orders Specialist & Process Optimizer

83zero Ltd; Bracknell; On-site; GBP 32,000 - 52,000; Full time

Job summary

83zero Ltd in Bracknell is seeking a proactive Commercial Operations professional for a 12-month FTC to administer and validate high-complexity orders and ensure accurate fulfilment. You’ll work closely with sales, channel partners and internal teams to resolve issues, improve processes and leverage systems such as HubSpot, NetSuite and FastSpring to automate manual workflows.

Applicants should be organized, analytical and able to own problems from discovery to resolution, with strong attention

Qualifications

• Experience within order management, sales operations, commercial operations or a similar environment.
• Ability to validate complex or non-standard orders and ensure policy compliance.
• Familiarity with internal systems and cross-functional collaboration.

Responsibilities

• Processing high-complexity and non-standard SaaS orders that fall outside automated workflows.
• Monitoring ordering issues within internal systems and taking corrective action to ensure orders can be successfully provisioned.
• Reviewing and validating orders to ensure pricing, discounts and terms comply with company policies.
• Becoming an internal expert on order-related systems and processes, including HubSpot, NetSuite and FastSpring.
• Supporting partners and internal sales teams with ordering procedures and requirements.
• Maintaining clear internal documentation and how-to guidance for manual fulfilment tasks.
• Identifying and escalating orders that fall outside standard policies.
• Investigating recurring ordering issues and providing feedback to automation teams.
• Looking for opportunities to automate manual workflows and leverage AI-driven tools.
• Supporting the testing of new order-related system updates.
• Assisting with the creation and distribution of pricing SKUs.
• Managing an inbound ticket queue and responding to partner queries around order submission, fulfilment and portal troubleshooting.
• Providing first-touch troubleshooting for partners experiencing issues with the automated ordering platform.
• Building strong and authentic relationships with channel partners.

Skills

Order management

Sales operations

Commercial operations

Customer operations

Problem solving

Documentation

Stakeholder communication

Tools

HubSpot

NetSuite

FastSpring

Job description

83zero Ltd in Bracknell is seeking a proactive Commercial Operations professional for a 12-month FTC to administer and validate high-complexity orders and ensure accurate fulfilment. You’ll work closely with sales, channel partners and internal teams to resolve issues, improve processes and leverage systems such as HubSpot, NetSuite and FastSpring to automate manual workflows.

Applicants should be organized, analytical and able to own problems from discovery to resolution, with strong attention