Global Operations Leader - Strategy & Delivery (Hybrid)

Inform3; East Midlands; Hybrid; GBP 75,000 - 80,000; Full time

Job summary

Inform3 is recruiting an experienced Operations Manager for a newly created role based in Derby, offering hybrid working. You will provide strategic and operational leadership across regions and service areas, shaping how the organisation operates and drives governance, performance and growth.

The successful candidate will oversee multi-region teams, implement consistent processes, budgets and KPIs, and champion continuous improvement to deliver excellent service delivery and value for customers.

Qualifications

• Senior Operations Management experience, ideally global or multi-region.
• Proven track record leading operational, technical and programme teams.
• Background in IT Infrastructure, IT Services or Managed Services.
• Experience implementing governance, processes and improvement initiatives.
• Strong commercial awareness: budgets, forecasting, KPIs, contracts.
• Experience in improving service delivery and customer satisfaction.
• Confident with senior stakeholders and executive relationships.
• Workforce planning, leadership development and resource management.
• Excellent communication, problem-solving and decision-making.
• Eligible for SC Clearance.

Responsibilities

• Provide leadership to senior Service Delivery, Programme, Technical and Support Managers.
• Establish consistent operational processes and governance across global teams.
• Set objectives, oversee budgets, monitor KPIs and service delivery.
• Identify operational risks and implement improvements.
• Deliver reporting on performance, resources, risks and improvements.
• Oversee resource planning and succession planning.
• Champion continuous improvement for efficiency and quality.
• Collaborate with senior stakeholders on strategic objectives and growth.

Skills

Senior Operations Management

Global/Multi-region leadership

IT Infrastructure / Managed Services

Governance & performance improvement

Budget management & KPIs

Stakeholder management

Workforce planning

Communication & decision making

Change leadership

Job description

Inform3 is recruiting an experienced Operations Manager for a newly created role based in Derby, offering hybrid working. You will provide strategic and operational leadership across regions and service areas, shaping how the organisation operates and drives governance, performance and growth.

The successful candidate will oversee multi-region teams, implement consistent processes, budgets and KPIs, and champion continuous improvement to deliver excellent service delivery and value for customers.