Global Operations Manager

Inform3; East Midlands; Hybrid; GBP 75,000 - 80,000; Full time

Job summary

Inform3 is recruiting an experienced Operations Manager for a newly created role based in Derby, offering hybrid working. You will provide strategic and operational leadership across regions and service areas, shaping how the organisation operates and drives governance, performance and growth.

The successful candidate will oversee multi-region teams, implement consistent processes, budgets and KPIs, and champion continuous improvement to deliver excellent service delivery and value for customers.

Qualifications

• Senior Operations Management experience, ideally global or multi-region.
• Proven track record leading operational, technical and programme teams.
• Background in IT Infrastructure, IT Services or Managed Services.
• Experience implementing governance, processes and improvement initiatives.
• Strong commercial awareness: budgets, forecasting, KPIs, contracts.
• Experience in improving service delivery and customer satisfaction.
• Confident with senior stakeholders and executive relationships.
• Workforce planning, leadership development and resource management.
• Excellent communication, problem-solving and decision-making.
• Eligible for SC Clearance.

Responsibilities

• Provide leadership to senior Service Delivery, Programme, Technical and Support Managers.
• Establish consistent operational processes and governance across global teams.
• Set objectives, oversee budgets, monitor KPIs and service delivery.
• Identify operational risks and implement improvements.
• Deliver reporting on performance, resources, risks and improvements.
• Oversee resource planning and succession planning.
• Champion continuous improvement for efficiency and quality.
• Collaborate with senior stakeholders on strategic objectives and growth.

Skills

Senior Operations Management

Global/Multi-region leadership

IT Infrastructure / Managed Services

Governance & performance improvement

Budget management & KPIs

Stakeholder management

Workforce planning

Communication & decision making

Change leadership

Job description

Operations Manager

Location: Derby / Hybrid Working

Salary: £75,000 - £80,000

An exciting opportunity has arisen for an experienced Operations Manager to take on a newly created role within a global organisation based in Derby.

Our client is looking for a commercially astute, driven and experienced Operations Manager to provide strategic and operational leadership across multiple regions, programmes and service areas. This is a key leadership position, responsible for bringing together global teams, establishing consistent ways of working and driving operational excellence across the business.

The successful candidate will play a pivotal role in shaping how the organisation operates ensuring clear accountability, strong governance and effective collaboration between teams. You will focus on improving performance, strengthening service delivery and building an operational and scalable structure that supports continued business growth.

Key Responsibilities

• Provide leadership and direction to senior Service Delivery, Programme, Technical and Support Managers, driving accountability and high performance across their respective functions.
• Establish consistent operational processes, governance structures and performance standards across global teams.
• Set clear objectives, oversee operational budgets, monitor KPIs and ensure service delivery meets customer expectations.
• Identify operational risks, address performance challenges and drive effective solutions and improvements.
• Deliver clear management reporting on operational performance, resources, risks and improvement initiatives.
• Oversee resource planning, team development and succession planning to ensure operational resilience and future capability.
• Champion continuous improvement, identifying opportunities to increase efficiency, productivity, automation and service quality.
• Work closely with senior stakeholders to support strategic objectives, commercial performance and business growth.

Skills & Experience Required

• Significant experience in a senior Operations Management role, ideally overseeing global or multi-region teams.
• Proven track record of leading senior operational, technical and programme management teams.
• Background in IT Infrastructure, IT Services or Managed Services environments.
• Experience implementing operational frameworks, governance processes and performance improvement initiatives.
• Strong commercial awareness, including budget management, forecasting, KPIs and contractual commitments.
• Demonstrable success in improving service delivery, operational efficiency and customer satisfaction.
• Confident managing senior stakeholders and building strong relationships at executive level.
• Ability to drive accountability, challenge underperformance and lead teams through change.
• Experience in workforce planning, leadership development and resource management.
• Excellent communication, problem-solving and decision-making skills.
• Eligible for SC Clearance

Why Consider This Opportunity?

This is a fantastic opportunity to step into a newly created, high-impact leadership role where you can make a genuine difference to how a global operation is managed and developed. You will have the opportunity to influence operational strategy, improve business performance and help shape the future direction of the organisation.

INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.