IT Operations Lead: Scale Processes & Service Delivery (Hybrid)

Big Red Recruitment; Stratford-upon-Avon; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

33 days holiday

Pension

Private medical

Share option after probation

Job summary

Big Red Recruitment in the United Kingdom seeks a senior operations leader to own process design and drive structured change across a growing IT services network. You will operate at the top table and shape the future of service delivery.

You will sit on the senior leadership team with a clear route to Head of Operations, leading Halo rollout and KPI reporting, while balancing hands-on leadership of a small technical team and outsourced partners in a hybrid Stratford-upon-Avon setting.

Qualifications

• Service delivery or operations management in an IT services, MSP or ISP business
• ITIL style process design and a real eye for detail
• A networking or infrastructure background to help with your knowledge of day to day

Responsibilities

• Design and embed processes and documentation across operations
• Lead the rollout of Halo for tickets, SLAs, escalations and knowledge
• Manage a small technical team plus outsourced service desk and NOC partners
• Report operations KPIs to the leadership team every month

Job description

Big Red Recruitment in the United Kingdom seeks a senior operations leader to own process design and drive structured change across a growing IT services network. You will operate at the top table and shape the future of service delivery.

You will sit on the senior leadership team with a clear route to Head of Operations, leading Halo rollout and KPI reporting, while balancing hands-on leadership of a small technical team and outsourced partners in a hybrid Stratford-upon-Avon setting.