Order Fulfilment Coordinator

Consortium Professional Recruitment Ltd; Hull and East Yorkshire; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Training programme

Leadership development

Job summary

Consortium Professional Recruitment Ltd is seeking a Customer Operations Coordinator in Hull to own the customer order journey from award through delivery and invoicing. You will work across sales, supply chain, and logistics to ensure smooth delivery and a positive customer experience.

The role requires strong organisation, attention to detail and excellent communication. Office-based, full-time position with a focus on building relationships and proactive problem-solving.

Qualifications

• Experience in customer service, order management or logistics in a fast-paced setting.
• Strong organisational skills with attention to detail.
• Clear written and verbal communication and customer-focused approach.
• Proactive problem solving and cross-team collaboration.
• Experience with CRM/ERP systems such as Salesforce or SAP is advantageous.

Responsibilities

• Own the customer order journey from award to delivery and invoicing.
• Coordinate with sales, supply chain and logistics to ensure on-time delivery.
• Manage multiple priorities while maintaining accuracy.
• Resolve customer queries regarding products, pricing, and deliveries.
• Build and maintain positive relationships with customers and internal teams.

Skills

Customer service

Order management

Logistics coordination

CRM/ERP systems

Microsoft Office

Tools

Salesforce

SAP

Job description

Job Title: Customer Operations Coordinator

Location:Hull
Salary: £26,973
Working Pattern: Full-time, office-based

Put great customer experiences at the heart of operations
Consortium Professional Recruitment are pleased to be working with our client to recruit a Customer Operations Coordinator for a busy, customer-focused team. This is an opportunity to take ownership of the customer order journey, coordinate activity across multiple teams and make a visible contribution to service performance.

You’ll join a collaborative environment where accuracy, communication and proactive problem-solving are valued. With a strong training programme and leadership development opportunities available, you’ll also have the support to build your knowledge and develop your career.

The Opportunity:

As a Customer Operations Coordinator you’ll play a key role in:

• Managing customer orders accurately and efficiently from initial award through to delivery and invoicing.
• Building positive, long-term customer relationships and acting as a key point of contact throughout the order process.
• Coordinating projects and orders, monitoring schedules, identifying potential risks and keeping customers informed of progress.
• Working collaboratively with sales, supply chain, logistics, forecasting, quality and other internal teams to support smooth delivery and a positive customer experience.
• Resolving customer queries relating to products, pricing, service and deliveries, while identifying appropriate opportunities to support additional customer needs.

Your work will directly contribute to customer satisfaction, efficient order delivery and continuous improvement across the wider sales and supply chain operation.

About You:

• Experience within customer service, order management, logistics or a similar fast-paced environment. B2B experience would be useful, but isn’t essential for every applicant.
• Strong organisation and attention to detail, with the ability to manage several priorities while maintaining accuracy.
• Clear and confident written and verbal communication skills, with a genuine customer-focused approach.
• A proactive approach to problem-solving and the ability to build effective working relationships across different teams.
• Confidence using Microsoft Office and experience with CRM or ERP systems. Exposure to systems such as Salesforce or SAP would be an advantage.

You might already be working in customer operations, customer service, sales support, logistics or supply chain coordination. We’re also interested in people with transferable experience who can demonstrate the ability to learn, take ownership and build constructive relationships with customers and colleagues.

The Benefits and Package:

In return, you’ll enjoy:

• Salary of £26,973.
• Full-time, office-based working.
• A comprehensive training programme to support your development.
• Access to leadership development programmes.