Operations Co-Ordinator

Zero Surplus; Watford; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave 20 days

Personal days

Wellness day

Birthday off

Group life assurance

Pension scheme

Subsidised on-site meals

Paid sick days

Office socials

Job summary

Zero Surplus in Watford, Hertfordshire, is recruiting an Operations Co-Ordinator to support end-to-end order fulfilment in a busy international business. You will coordinate with internal teams and external partners to keep customers updated and ensure orders move smoothly from enquiry to delivery.

This full-time, office-based role works Monday to Friday, 8:30am-5:00pm. The salary is £26,000–£29,000 per year, with a generous monthly bonus after probation and a range of benefits designed to

Qualifications

• Experience in customer service or operations administration is beneficial.
• Excellent communication and attention to detail are essential.
• Proactive, customer-focused approach and ability to work with internal/external partners.
• Knowledge of logistics or CRM systems is advantageous.

Responsibilities

• Monitor customer orders and provide accurate updates.
• Prepare invoices and supporting documentation.
• Coordinate domestic and international logistics.
• Liaise with third-party logistics providers to arrange transport and inspections.
• Ensure orders are delivered on time and in full; resolve issues promptly.

Skills

Customer service

Order processing

Logistics coordination

Communication skills

Attention to detail

Tools

CRM systems

Job description

We are currently recruiting for an exciting opportunity as an Operations Co-Ordinator to join a growing and dynamic team based in Watford, Hertfordshire. This role offers the chance to play a key part in a thriving international business, supporting the full lifecycle of customer order fulfilment, from initial enquiries and order updates through to delivery coordination and issue resolution. The client is renowned for delivering end-to-end procurement, supply chain management, logistics and financial solutions to businesses operating across the mining and energy industries, supported by a global network of suppliers and service providers.

You will work closely with internal departments and external partners to ensure customers receive a seamless and professional service throughout the order process. Acting as a key point of contact for customers, you will provide regular updates, manage expectations and coordinate with the wider Operations, Accounts and Warehouse teams to ensure goods are delivered on time and in full. You will also liaise with third-party logistics providers to arrange transport, packaging, inspections and other services in line with customer requirements. This role is ideal for someone who is customer-focused, proactive and keen to develop within a busy international operations environment.

You will be responsible for monitoring customer orders, providing accurate updates, preparing invoices and supporting documentation, and coordinating domestic and international logistics. A key part of the role will involve investigating and resolving discrepancies raised by customers or internal teams, maintaining accurate order records and escalating issues where necessary to ensure a swift resolution. Going above and beyond for customers will be essential, so excellent communication skills, attention to detail and a professional, solutions-focused approach are paramount. Previous experience in customer service, order processing, account management or operations administration would be beneficial, while knowledge of logistics or CRM systems would be an advantage.

This is a full-time, office-based position in Watford, Hertfordshire, working Monday to Friday, 8:30am-5:00pm. The role offers a salary of £26,000 - £29,000 per annum, dependent on experience, plus a generous monthly bonus scheme following successful completion of probation. Additional benefits include:

• 20 days' annual leave, increasing with service to 25 days


• five personal days


• a wellness day


• your birthday off


• group life assurance


• a pension scheme


• subsidised on-site meals


• paid sick days


• regular office socials

If this role sounds like something of interest, we would love to hear from you.