International Key Account Manager

Dpdgroupuk1; Smethwick; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Life assurance 4x salary

Vitality at Work

Free On Site Parking

Discounted shopping from retailers

Milestone Days off

Eye tests support

Job summary

DPD is seeking an International Key Account Manager to retain and grow relationships with large international customers, acting as a logistics consultant with deep knowledge of global shipping and a passion for long-term partnerships.

This is a national role with travel flexibility. You will visit aligned customers, develop account plans, manage major international tenders, and coordinate cross-functional teams to drive revenue and service excellence across markets.

Responsibilities

• Visiting all aligned customers with predetermined account management objectives, upsell initiatives and international updates
• Developing a detailed account development plan and roadmap to support designated revenue targets
• Maintaining up-to-date information on customers via Salesforce and related documents
• Managing handover of new major international accounts from development/sales
• Supporting and leading international tender processes as needed
• Establishing relationships with key stakeholders across portfolio on multiple levels
• Identifying additional international revenue opportunities and coordinating with relevant teams
• Assessing客户 needs and guiding international solution development with cross-functional input
• Following up with lost international customers and conducting exit analyses to regain business
• Managing resolutions of international customer problems to sustain long-term retention
• Monitoring international account revenue and profitability and seeking rate renewal improvements
• Preparing agendas, presentations and meeting minutes, recording actions
• Providing commercial support during new business phases and launches of new international strategic customers

Job description

Purpose of Position

As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.

Key Task & Responsibilities

• Visiting all aligned customers in line with the agreed contact schedules. Each call having predetermined account management objectives, upsell development initiatives and international business updates
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
• Managing the successful handover of new major international accounts from the international development manager or sales representative
• Supporting and leading where necessary the international tender process
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer's international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Key Measures of Performance

• Customer retention levels (accounts/revenue)
• Maintained/improved account profitability
• Improved international revenue growth within portfolio
• Quarterly quote renewal impact report
• Upsell and regenerated revenue
• Customer satisfaction as measured by internal and external surveys and assessments

Ability to communicate effectively at all levels and confidently perform presentations

A consistent track record of working within the international logistics industry and good knowledge of international trade

Proven ability to achieve and exceed personal account objectives and targets

Excellent customer service and listening skills

Willingness to learn and enhance knowledge of products, services and international trade

Excellent time management skills to maximise the ability to reach goals

Effective upsell and cross selling skills

Strong influencing and negotiating skills

Effective collaboration and relationship building skills

Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment

Good record keeping and adherence to policies and procedures

Problem solving and effective decision-making

Demonstrates the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caring and Accountability

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us delive