Global IT Support Specialist - 1st Line Tech & Security

Kee Safety Group Ltd

Cradley Heath

On-site

GBP 28,000 - 38,000

Full time

5 days ago

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Job summary

Kee Safety Group Ltd seeks an IT Support specialist to provide first-line and operational IT support for UK, Europe and ROW units. You will manage Windows 11, basic Windows Server, LAN/WAN and security, assist ERP and software systems, and coordinate with suppliers on escalations and security issues.

The role involves cross-functional teamwork and contributing to project delivery while maintaining service quality.

Qualifications

Windows 11 support for remote users
Basic Windows Server administration
Understanding of LAN, WAN, and Firewall technologies
Knowledge of all current Microsoft Office packages

Responsibilities

Support operation of ERP and other software systems, reporting and resolving issues at user and system level
Be the conduit for all user issues, prioritising escalations with suppliers
Log and resolve issues concerning software packages, allocate resources and monitor progress
Provide cover for software, hardware and data security issues, liaising with third party suppliers
Assist in planning and development of existing systems and recommending new systems and packages
Assist in development, maintenance, review and procedures related to IT systems and support
Ensure technical knowledge remains aligned with current systems
Assist in maintenance and security of network infrastructure with protection from threats
Support management and monitoring of mobile voice and data devices
Support delivery of projects within time and budget targets in cross-functional teams with external suppliers
Promote a professional customer service attitude across all business units
Carry out any reasonable tasks as requested by management