IT Support Specialist

Kee Safety Group Ltd; Cradley Heath; On-site; GBP 28,000 - 38,000; Full time

Job summary

Kee Safety Group Ltd seeks an IT Support specialist to provide first-line and operational IT support for UK, Europe and ROW units. You will manage Windows 11, basic Windows Server, LAN/WAN and security, assist ERP and software systems, and coordinate with suppliers on escalations and security issues.

The role involves cross-functional teamwork and contributing to project delivery while maintaining service quality.

Qualifications

• Windows 11 support for remote users
• Basic Windows Server administration
• Understanding of LAN, WAN, and Firewall technologies
• Knowledge of all current Microsoft Office packages

Responsibilities

• Support operation of ERP and other software systems, reporting and resolving issues at user and system level
• Be the conduit for all user issues, prioritising escalations with suppliers
• Log and resolve issues concerning software packages, allocate resources and monitor progress
• Provide cover for software, hardware and data security issues, liaising with third party suppliers
• Assist in planning and development of existing systems and recommending new systems and packages
• Assist in development, maintenance, review and procedures related to IT systems and support
• Ensure technical knowledge remains aligned with current systems
• Assist in maintenance and security of network infrastructure with protection from threats
• Support management and monitoring of mobile voice and data devices
• Support delivery of projects within time and budget targets in cross-functional teams with external suppliers
• Promote a professional customer service attitude across all business units
• Carry out any reasonable tasks as requested by management

Skills

Customer service mindset

Communication skills

Tools

Windows 11

Windows Server

LAN/WAN/Firewall

Microsoft Office

Job description

Provide first line IT support for all UK, Europe & Rest of World business units. Responsible for the day to day operational management and support of the computers, VOIP system, networks and applications in use at all UK, Europe & Rest of World business units, proactively managing systems with appropriate tools and resource. To assist in the technical design, planning and implementation of Kee Safety projects, as part of cross functional teams, and integrate systems into the existing Kee Safety infrastructure.

Responsibilities:

• To support the operation of the company’s ERP and other software systems, being responsible for reporting and resolution of all issues both at user and system level.
• To be the conduit for all user issues, and to prioritise the issues which need to be escalated with the supplier.
• To be responsible for logging and resolution of all issues concerning software packages in use, ensuring appropriate resource is allocated and that problems are monitored through to completion.
• To provide cover for software, hardware and data security issues, liaising with third party suppliers as required.
• To assist in the planning and development of existing systems, as well as recommending new systems and packages that would provide benefit to the business.
• To assist in the development, maintenance, review process and working procedures related to IT systems and support.
• To ensure that technical knowledge required to support systems are kept in line with current systems employed.
• Assist in the maintenance and security of the network infrastructure, ensuring appropriate levels of protection are provided from both internal and external threats, ensuring that all systems are kept up to date with appropriate releases of software.
• To assist in the management and support of mobile voice and data devices.
• To support the delivery of projects within time and budgetary targets as set within the project plan.
• This can include responsibility for complete projects or work packages, working within cross functional teams and in partnership with external suppliers.
• To promote a professional customer service attitude, when dealing with employees in all business units.
• To carry out any reasonable tasks as requested by management.

Qualifications/ Education and Experience:

• Windows 11 support (including remote users)
• Basic Windows Server administration
• Understanding of LAN, WAN, and Firewall technologies
• Knowledge of all current Microsoft Office packages