Global IT Specialist, EMEA & London Office Support

CloudBees, Inc.

Greater London

Hybrid

GBP 42,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

Headspace account

Employee Assistance Programme

Home office stipend

Equity options

Bonus plan

Job summary

CloudBees, Inc. in London is seeking a proactive IT Specialist (EMEA & Global Support) to manage hardware lifecycle, identity and SaaS stack, and ensure a seamless tech experience for remote and office staff.

You will support Google Workspace, Slack, Atlassian, Okta, JumpCloud, CrowdStrike and enforce GDPR-compliant security while partnering with Workplace, Engineering Ops, HR and Security. This mid-level role offers hands-on hardware provisioning and zero-touch deployment.

Qualifications

5+ years of helpdesk, desktop support, or sysadmin experience.
Hands-on OS and hardware support for macOS and Windows.
Experience administering Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike.

Responsibilities

Triage, escalate, and resolve helpdesk requests in Jira Service Management, Slack channels, and emails.
Ensure timely acknowledgments and updates within defined SLAs, delivering high-touch customer support to end-users worldwide.
Identify, reproduce, and troubleshoot OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices.
Collaborate with Workplace, Engineering Operations, HR, and Security on office moves, A/V setups, and security enforcement.
Administer Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike Endpoint.
Document support activities, technical specs, and troubleshooting procedures in Confluence.
Create user guides and run training to help staff adopt IT tools and security practices.