London IT Specialist: EMEA & Global Support

CloudBees; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Headspace account

Home office stipend

Performance bonus plan

Equity options

Comprehensive medical insurance

Employer pension matching

Company equity

Job summary

CloudBees is seeking an IT Specialist to join our London office, supporting EMEA and global users. You will manage hardware lifecycle, SaaS identity stacks, and provide hands‑on IT support for remote and in‑office staff.

The role emphasizes proactive, high‑agency service with uptime focus, governance of Google Workspace, Slack, Jira/Confluence, Okta, JumpCloud, and CrowdStrike, plus involvement in security and GDPR compliance.

Qualifications

• Prior experience providing technical customer support or demonstrating a technical and customer‑centric attitude.
• Prior experience in the administration of Google Suite, Slack, Atlassian, and JumpCloud MDM.

Responsibilities

• Triage & Escalation: Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and emails.
• SLA & Customer Service: Ensure timely acknowledgments and updates within defined SLAs, delivering high‑touch customer support to end‑users worldwide.
• Technical Troubleshooting: Identify, reproduce, and resolve OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices.
• Cross‑Functional Collaboration: Assist Workplace, Engineering Operations, HR, and Security teams with office moves, A/V setups, corporate communication initiatives, and security enforcement.

Skills

Customer support

Communication

Scripting & Automation

AI‑assisted operations

Device management

IT security fundamentals

SLA & service delivery

Education

Bachelor's degree in Computer Information Systems/IT or related field

CompTIA A+

Okta Certified Administrator

JumpCloud Core/Advanced Certification

Google Workspace Administrator

Atlassian Certified Associate

Tools

Google Workspace

Slack

Atlassian (Jira/Confluence)

Okta

JumpCloud

CrowdStrike Endpoint

Job description

CloudBees is seeking an IT Specialist to join our London office, supporting EMEA and global users. You will manage hardware lifecycle, SaaS identity stacks, and provide hands‑on IT support for remote and in‑office staff.

The role emphasizes proactive, high‑agency service with uptime focus, governance of Google Workspace, Slack, Jira/Confluence, Okta, JumpCloud, and CrowdStrike, plus involvement in security and GDPR compliance.