Global IT Service Management Lead — ITIL & Offshore

TRIA; Greater London; On-site; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Car Allowance

30% Bonus

Competitive Benefits

Job summary

A global FTSE 250 organisation in Greater London is seeking a leader for their Service Management function. This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholder management skills. Competitive salary up to £110,000 and a performance-based bonus are offered.

Qualifications

• Proven experience leading global IT service management teams in complex organisations.
• Strong understanding of ITIL/ITSM frameworks and process improvement.
• Demonstrated success managing outsourced and offshore delivery models.

Responsibilities

• Lead and develop a global Service Management team.
• Deliver a roadmap to centralise service management.
• Establish consistent SLAs, KPIs, and service reporting.

Skills

ITIL/ITSM frameworks

Stakeholder management

Change leadership

Communication skills

Cultural awareness

Job description

A global FTSE 250 organisation in Greater London is seeking a leader for their Service Management function. This role involves embedding ITIL-based practices, enhancing service management operations, and driving excellence through an offshore delivery model. The ideal candidate should have extensive experience in global IT service management, strong knowledge of ITIL frameworks, and exceptional stakeholder management skills. Competitive salary up to £110,000 and a performance-based bonus are offered.