Global IT Service Operations Leader

Consult; Greater London; Ibrido; GBP 92.000 - 111.000; Tempo pieno

Descrizione del lavoro

Consult is seeking an experienced Head of Service Operations to lead global IT service delivery from our London hub. This hands-on leadership role focuses on maintaining and improving live services across regions, with a strong emphasis on governance, performance metrics and executive stakeholder engagement.

You will drive 24/7 operations, ITIL-aligned processes, major incident management and continuous service improvements, coordinating with engineering and offshore teams to ensure consistent

Competenze

• 10+ years in IT Service Management with leadership experience.
• Proven track record in global or multi-region service operations.
• Strong ITIL/ITSM discipline and governance experience.
• Experience in incident, problem and change management.
• Ability to engage with VP, Director and C-suite stakeholders.

Mansioni

• Lead and oversee global IT service operations across regions and time zones.
• Own service performance, including major incidents, problems and changes.
• Establish ITSM processes, governance, SLAs and reporting.
• Drive continuous improvement in service management and customer experience.
• Manage relationships with senior stakeholders and third-party suppliers.
• Coordinate with engineering, infrastructure and offshore teams for alignment.
• Support integration and standardisation across business units and acquisitions.
• Develop service performance dashboards and executive reporting.
• Provide leadership during critical incidents and ensure timely resolution.

Conoscenze

ITIL & ITSM

Major incident management

Stakeholder management

Global service operations

Change management

Leadership

Descrizione del lavoro

Consult is seeking an experienced Head of Service Operations to lead global IT service delivery from our London hub. This hands-on leadership role focuses on maintaining and improving live services across regions, with a strong emphasis on governance, performance metrics and executive stakeholder engagement.

You will drive 24/7 operations, ITIL-aligned processes, major incident management and continuous service improvements, coordinating with engineering and offshore teams to ensure consistent