Global Head of Operational Excellence & Transformation

DP World; Coventry; On-site; GBP 90,000 - 130,000; Full time

Job summary

DP World is seeking a senior Operational Excellence leader to oversee multiple functions across WMS, CI, BI, HSEQ, Security, and PMO. You will drive budgets, forecasts, and deliverables while aligning with regional and global standards.

You will partner with sales and account management to win opportunities, launch new contracts, manage changes, and push continuous improvement through Lean and Six Sigma methods, ensuring value delivery and risk management.

Qualifications

• Identify opportunities for innovation and process improvement.
• Proven ability to work across functions and geographies.
• Make data-driven decisions in fast-paced environments.
• Lead continuous improvement initiatives using Lean or Six Sigma.
• Understand financial and productivity metrics.

Responsibilities

• Lead multiple Operational Excellence functions including WMS, CI, BI, HSEQ, Security, and PMO.
• Own planning and control of Operational Excellence budgets.
• Partner with Key Account Management and Sales for new business opportunities.
• Collaborate with commercial teams to communicate DP World's value proposition to customers.
• Ensure successful launch of new contracts and sites through standardized project methodologies.
• Drive change management for new customer requirements to prevent scope creep.
• Monitor and improve performance through customer KPIs and global standards.
• Ensure compliance with operating standards, processes, tools, and systems across operations.
• Lead Lean and Six Sigma initiatives (5S, Kaizen, Gemba, and GSA).
• Deploy Business Process Improvement methodologies for transformational enhancements.
• Identify, share, and implement best practices across sites and functions.
• Oversee deployment, maintenance, and enhancement of BI reporting tools.
• Drive profitability improvement initiatives including low-margin programs.
• Ensure continuous improvement of HSEQ and Security standards.
• Enhance WMS deployment and act as a key business partner to Operations, IT, and customers.

Skills

Customer focus

Cross-functional collaboration

Data-driven decisions

Continuous improvement

Business acumen

People leadership

Job description

DP World is seeking a senior Operational Excellence leader to oversee multiple functions across WMS, CI, BI, HSEQ, Security, and PMO. You will drive budgets, forecasts, and deliverables while aligning with regional and global standards.

You will partner with sales and account management to win opportunities, launch new contracts, manage changes, and push continuous improvement through Lean and Six Sigma methods, ensuring value delivery and risk management.