Operations Supervisor

DP World; Coventry; On-site; GBP 32,000 - 46,000; Full time

Job summary

DP World is seeking an Operations Supervisor for our Coventry warehouse to oversee day-to-day activities and monitor staff productivity. You will drive continuous improvement, manage customer expectations, and collaborate with internal teams to deliver on financial commitments.

We value senior logistics experience, strong leadership, and the ability to adapt quickly in a fast-paced environment. Occasional regional and international travel may be required.

Qualifications

• Proven senior management experience in third party logistics.
• Strong delivery of operational improvements and launches.
• Leadership and team development skills.
• Exceptional customer account management abilities.
• Ability to adapt in a fast-paced organisation.

Responsibilities

• Oversee site activities and performance to meet customer expectations.
• Drive continuous improvement to enhance service quality and efficiency.
• Own site financial performance including budget setting and cost management.
• Collaborate with internal teams to close commercial tasks and support renewals.
• Lead and develop large, diverse teams to meet customer demand and succession planning.
• Support onboarding and launch of new business with stakeholders.
• Manage facility-related activities and align with regional/internal change requests.
• Foster safety, quality, security, delivery, and environmental objectives, with occasional travel.

Skills

Logistics management

Team leadership

Customer account management

Change prioritisation

Experience in 3PL

Job description

DP World are looking for a Operations Supervisor for our high performing operation based in Coventry 220. In this role you will be responsible for overseeing the day-to-day operations of a warehouse and monitoring the productivity of its staff.

Key Responsibilities:

• Oversee site activities and performance, ensuring Customer expectations are met, strong relationships are maintained, and demand planning is effectively managed.
• Drive a culture of continuous improvement across operations to enhance service quality and efficiency.
• Own site financial performance, including budget setting, periodic reviews, operational efficiency initiatives, and exception management of unplanned costs.
• Collaborate with internal teams to close commercial tasks, support business renewals, and deliver on financial commitments.
• Lead and develop large diverse teams to meet current and future Customer demand through mentoring, succession planning, engagement initiatives, and clear communication.
• Play a leading role in Customer-driven scope changes and new opportunities, while identifying growth potential within existing operations.
• Support onboarding and successful launch of new business, collaborating with stakeholders to maintain a competitive approach.
• Manage all facility-related activities and ensure alignment with regional and internal teams on change requests, Customer events, and business initiatives.
• Fulfil Company objectives across Safety, Quality, Security, Customs, Delivery, Cost, Productivity, Corporate Responsibility, Employee Morale, and Environment, with occasional regional and international travel as required.

What you will bring:

• Proven successful experience in third party logistics at Senior Management level, ideally in an ecommerce or Technology focused operation (although not essential)
• High level expertise in stabilising and improving operational delivery including but not limited to new business launches, new product launches or new site launches
• Strong flexibility, able to prioritise and manage changing demands effectively
• Logistics background in e-commerce/Technology sector is preferable
• Strong leadership qualities and team development skills
• Exceptional customer account management skills
• Ability to adapt in a fast-paced organisation
  

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-DO1