Global Freight Customer Service Agent

Kuehne+Nagel; Staines-upon-Thames; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension

Route 2 Rewards scheme

Wellbeing centre

Employee assistance programme - 24/7GP

Job summary

Kuehne+Nagel is seeking a proactive Freight Forwarding Customer Service professional in the UK to support clients through all phases of consignment preparation and tracking. You will liaise across teams to ensure on-time delivery and compliance, handling inquiries, and maintaining strong client relationships from our Staines-upon-Thames site.

Ideal candidates will bring customer service experience, knowledge of freight forwarding, and familiarity with pharma import/export rules, with excellent

Qualifications

• Experience in customer service.
• Knowledge of freight forwarding is a plus.
• Knowledge of country-specific rules and regulations relating to importation and exportation of pharmaceutical products.
• Awareness of time zones for different regions.
• Excellent time management and problem solving skills.
• Good computer skills.

Responsibilities

• Process consignment orders from clients via email, phone and Quickonline portal (routing, service type, deadlines).
• Assist in green light approvals for non-EU consignments.
• Provide clients with status updates and follow-ups including delays, proofs of delivery and extra charges.
• Monitor client emails and shared mailboxes.
• Arrange temperature-controlled packaging and logger supplies as needed.
• Track consignments and provide status updates throughout transit.
• Monitor SPA alarms via Quick Track.
• Develop and maintain good client relationships.
• Support pricing team with timely quotations and assist Customer Relationship & Key Account Managers.

Skills

Customer service

Freight forwarding

Pharma import/export rules

Time zone awareness

Time management

Computer skills

Job description

Kuehne+Nagel is seeking a proactive Freight Forwarding Customer Service professional in the UK to support clients through all phases of consignment preparation and tracking. You will liaise across teams to ensure on-time delivery and compliance, handling inquiries, and maintaining strong client relationships from our Staines-upon-Thames site.

Ideal candidates will bring customer service experience, knowledge of freight forwarding, and familiarity with pharma import/export rules, with excellent