Road Logistics Customer Success Specialist

Kuehne+Nagel; Kegworth; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards scheme

Employee assistance programme

Job summary

Kuehne+Nagel in the UK invites you to join our Freight Forwarding team in Kegworth. You will help transport goods, optimise processes and fulfil our customers' promises, playing a key role in delivering medicines, toys and important machine parts worldwide.

You will learn the role, perform system testing, and contribute to documentation. The team values clear communication, customer service, and working with colleagues to ensure on-time shipments.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Able to use own initiative and work unsupervised as well as within the wider team.

Responsibilities

• Efficiently process bookings from clients and overseas agents on to the system.
• Provide operational support for the Freight Account Managers when required.
• Liaise with all relevant parties throughout the shipment to organise the movement of goods
• Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
• Process sales and purchase invoices of the branch
• Working at all times to enable and develop a team culture
• Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained

Skills

Communication

Customer service

Initiative

Job description

Kuehne+Nagel in the UK invites you to join our Freight Forwarding team in Kegworth. You will help transport goods, optimise processes and fulfil our customers' promises, playing a key role in delivering medicines, toys and important machine parts worldwide.

You will learn the role, perform system testing, and contribute to documentation. The team values clear communication, customer service, and working with colleagues to ensure on-time shipments.