QuickSTAT Customer Service Agent

Kuehne+Nagel; Staines-upon-Thames; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension

Route 2 Rewards scheme

Wellbeing centre

Employee assistance programme - 24/7GP

Job summary

Kuehne+Nagel is seeking a proactive Freight Forwarding Customer Service professional in the UK to support clients through all phases of consignment preparation and tracking. You will liaise across teams to ensure on-time delivery and compliance, handling inquiries, and maintaining strong client relationships from our Staines-upon-Thames site.

Ideal candidates will bring customer service experience, knowledge of freight forwarding, and familiarity with pharma import/export rules, with excellent

Qualifications

• Experience in customer service.
• Knowledge of freight forwarding is a plus.
• Knowledge of country-specific rules and regulations relating to importation and exportation of pharmaceutical products.
• Awareness of time zones for different regions.
• Excellent time management and problem solving skills.
• Good computer skills.

Responsibilities

• Process consignment orders from clients via email, phone and Quickonline portal (routing, service type, deadlines).
• Assist in green light approvals for non-EU consignments.
• Provide clients with status updates and follow-ups including delays, proofs of delivery and extra charges.
• Monitor client emails and shared mailboxes.
• Arrange temperature-controlled packaging and logger supplies as needed.
• Track consignments and provide status updates throughout transit.
• Monitor SPA alarms via Quick Track.
• Develop and maintain good client relationships.
• Support pricing team with timely quotations and assist Customer Relationship & Key Account Managers.

Skills

Customer service

Freight forwarding

Pharma import/export rules

Time zone awareness

Time management

Computer skills

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The purpose of this role is to assist clients in all phases of consignment preparation as well as handle and monitor client activities ensuring compliance with all agreed company policies.

How you create impact

• Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.)
• Managing the green light approval process for consignments destined to non-EU destinations.
• To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
• Monitoring and actioning of client emails via the shared mailboxes.
• Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
• Tracking and tracing consignments and providing the client with status updates throughout transit as well as process client's daily reports and manifests.
• Monitoring and actioning of special alarms (SPA's) via Quick Track.
• Develop and maintain good working relationships with clients.
• Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
• Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

What we would like you to bring

• Experience in Customer Service
• Knowledge of freight forwarding is a plus
• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
• Awareness of time zones for different regions.
• Excellent time management and problem solving skills.
• Good computer skills

What's in it for you

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.