Seafreight Operations Care Specialist

Kuehne+Nagel; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Job summary

Kuehne+Nagel is seeking an Operational Care Specialist within our Sea Logistics team in the UK. The role focuses on timely processing of tasks via BPA, including customs clearance prep, sales quotation linkage, accurate costing and gross profit management.

You will coordinate customer shipments, update milestones and collaborate with Customer Care Locations to ensure service excellence and compliance with KN procedures and QSHE standards.

Qualifications

• Strong knowledge of freight forwarding processes and sea logistics operations.
• Working knowledge of customs requirements, shipment methods and Incoterms.
• Strong analytical and organisational skills.
• Excellent attention to detail.
• Strong customer service orientation.
• Effective communication and stakeholder management.
• Good commercial awareness and financial understanding.
• Ability to work under pressure and manage changing priorities.
• Strong problem-solving capability.

Responsibilities

• Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
• Prepare and ensure all required documentation and information is available for customs clearance.
• Conduct daily ISR checks and manage discrepancies.
• Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
• Ensure correct gross profit on contracted freight and UK charges.
• Monitor carrier and supplier performance and elevate issues where required.
• Resolve operational, rate and performance discrepancies.
• Maintain accurate and timely milestone updates within operational systems.
• Support new customer implementations, system setup and work instruction creation.
• Ensure compliance with KN procedures, industry regulations and QSHE requirements.

Skills

Freight forwarding

Customs knowledge

Incoterms

Analytical skills

Organisational skills

Attention to detail

Customer service

Communication

Stakeholder management

Financial understanding

Work under pressure

Prioritization

Problem solving

Job description

Kuehne+Nagel is seeking an Operational Care Specialist within our Sea Logistics team in the UK. The role focuses on timely processing of tasks via BPA, including customs clearance prep, sales quotation linkage, accurate costing and gross profit management.

You will coordinate customer shipments, update milestones and collaborate with Customer Care Locations to ensure service excellence and compliance with KN procedures and QSHE standards.