Global Export Sales & Service Coordinator

Portmeirion Group PLC

United Kingdom

Remote

GBP 22,000 - 30,000

Full time

3 days ago

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Job summary

Portmeirion Group PLC is seeking a Customer Service & Sales Support Advisor at its Head Office in Stoke. The role combines customer service, order processing, export administration and international shipping.

The successful candidate will be organised, accurate and able to communicate effectively with customers and internal teams. Key duties include processing orders, coordinating with agents and freight forwarders, and handling export documents to support overseas markets.

Qualifications

Experience in customer service is essential.
Knowledge of export documentation and accuracy in completing such documents.
Good communication and telephone skills are required.
Fluent in a European language is an advantage, but not essential.

Responsibilities

Communicate with customers, agents, distributors and freight forwarders.
Enter customer orders onto the system.
Communicate with various internal departments to progress the orders.
Understand shipping terms and what is required to ship internationally.
Arrange international shipments and complete the required export documentation including invoices and packing lists to ensure fast delivery.
Process customer complaints.
Support the Head of Sales for your markets.
Understand your markets and provide accurate information for internal reports.