Account & Sales Support Specialist

Portmeirion Group PLC; United Kingdom; On-site; GBP 21,000 - 30,000; Full time

Job summary

Portmeirion Group PLC is seeking an Account Co-ordinator to support grocery accounts with accurate order processing, administration, and sales information. You will collaborate with Buying, Merchandising and Demand Planning teams, and liaise with National Account Managers to meet customer requirements.

You will manage orders, stock forecasting, and customer data in Excel and internal systems, while maintaining portals and preparing live sales reports.

Qualifications

• Experience in sales administration or account coordination is required.
• Strong organisational and time management abilities.
• Comfortable with Excel spreadsheets and numerical data.
• Excellent attention to detail and accuracy.
• Clear verbal and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Process orders, credits and invoices accurately and promptly.
• Coordinate day-to-day administration for allocated customer accounts.
• Monitor orders, stock, deliveries and resolve issues as needed.
• Manage stock forecasting and purchase orders for specific customers.
• Maintain customer and sales information using Excel and internal systems.
• Keep customer portals updated and data current.
• Prepare sales reports and live spreadsheets for customer accounts.
• Complete customer documentation including new line forms and product listings.
• Act as a liaison between customers, National Account Managers and internal teams.
• Investigate and resolve customer claims related to lost or delayed products.
• Handle customer enquiries via email and telephone professionally.
• Prioritise conflicting deadlines and seek support when required.
• Identify opportunities to improve processes and service quality.
• Participate in customer meetings when required.

Skills

Sales administration

Time management

Excel skills

Attention to detail

Communication skills

Team player

Job description

Portmeirion Group PLC is seeking an Account Co-ordinator to support grocery accounts with accurate order processing, administration, and sales information. You will collaborate with Buying, Merchandising and Demand Planning teams, and liaise with National Account Managers to meet customer requirements.

You will manage orders, stock forecasting, and customer data in Excel and internal systems, while maintaining portals and preparing live sales reports.