Customer Service & Sales Support Advisor

Portmeirion Group Limited; Stoke-on-Trent; On-site; GBP 21,000 - 29,000; Full time

Job summary

Portmeirion Group Limited is seeking a Customer Service & Sales Support Advisor to support customers, distributors, agents and international sales markets. The role combines customer service, order processing, export administration and international shipping, requiring organisation, accuracy and clear communication with customers and internal teams.

You will handle orders, liaise with freight forwarders, manage export documents, understand shipping terms and help reports on markets.

Qualifications

• Experience in customer service
• Knowledge of export documentation and accuracy
• Good communication and telephone skills
• Fluent in a European language is an advantage
• Industry and product knowledge is an advantage

Responsibilities

• Communicate with customers, agents, distributors and freight forwarders
• Enter customer orders onto the system
• Coordinate with internal departments to progress orders
• Understand shipping terms and international shipping requirements
• Arrange international shipments and complete export documents
• Answer customer queries
• Process customer complaints
• Support the Head of Sales for markets
• Provide market information for internal reports

Skills

Customer service experience

Communication skills

Telephone skills

Export documentation knowledge

European language knowledge

Organisational skills

Tools

Microsoft Word

Excel

Outlook

Order processing system

Job description

We are looking for a Customer Service & Sales Support Advisor to join our team and play a key role in supporting our customers, distributors, agents and international sales markets.This is a varied role combining customer service, order processing, export administration and international shipping, so we are looking for someone who is organised, accurate and confident communicating with both customers and internal teams.

What skill set are we looking for?

• PC Skills, Microsoft Word, Excel and Outlook.
• Experience in Customer Service
• Knowledge of Export documentation and accuracy in completing such documents.
• Good communication and telephone skills
• Fluent in a European language is an advantage, but not essential
• Industry and product knowledge is an advantage, but not essential

Key Responsibilities

• Communicate with customers, agents, distributors and freight forwarders;
• Enter customer orders onto the system;
• Communicate with various internal departments to progress the orders;
• Understand shipping terms and what is required to ship internationally;
• Arrange international shipments and complete the required export documentation including invoices and packing lists to ensure fast delivery;
• Answer customer queries;
• Process customer complaints;
• Support the Head of Sales for your markets;
• Understand your markets and provide accurate information for internal reports.

Hours

Monday - Thursday 8:15am to 5:00pm

Friday 8:15 - 2:30pm

REF-(phone number removed)