Export Coordinator

Brampton Recruitment Ltd; Stafford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health care cash plan

High Street discount scheme

Life insurance

Car parking

Reward & recognition schemes

Discounts in our retail outlets

Training & development

Job summary

Brampton Recruitment Ltd is seeking an Export Coordinator for a well-established manufacturing business in Stoke on Trent. You will handle customer communications, order processing and international shipping, supporting customers, distributors, agents and markets.

The role requires experience in export or shipping, familiarity with export documents, and strong IT skills. Hybrid work: 3 days in the office and 2 days at home after training; salary competitive with benefits.

Qualifications

• Experience in Customer Service, Sales Administration, Export or Shipping is essential.
• Knowledge of export documentation and accuracy in completing such documents.
• Good communication and telephone skills.

Responsibilities

• Communicate with customers, agents, distributors and freight forwarders.
• Enter customer orders onto the system.
• Coordinate with internal departments to progress orders.
• Understand shipping terms and what is required to ship internationally.
• Arrange international shipments and complete export documentation (invoices, packing lists).
• Answer customer queries and process complaints.
• Support the Head of Sales for your markets.
• Provide accurate information for internal reports.

Skills

Customer service

Sales administration

Export or shipping

IT skills

Communication

Tools

MS Word

MS Excel

Outlook

Job description

An opportunity has arisen for an Export Coordinator to work for a well-established manufacturing business. We are looking for a proactive and organised Export Coordinator to join a warm and friendly team and play a key role in supporting our customers, distributors, agents and international sales markets.

This is a varied role combining customer service, order processing, export administration and international shipping, so we are looking for someone who is organised, accurate and confident communicating with both customers and internal teams.

Job Description for the Export Coordinator role:

• As the Export Coordinator you will be communicate with customers, agents, distributors and freight forwarders
• Enter customer orders onto the system
• As the Export Coordinator you will communicate with various internal departments to progress the orders
• Understand shipping terms and what is required to ship internationally
• As the Export Coordinator you will arrange international shipments and complete the required export documentation including invoices and packing lists to ensure fast delivery
• Answer customer queries
• Process customer complaints
• Support the Head of Sales for your markets
• Understand your markets and provide accurate information for internal reports

Candidate Requirements for the Export role:

• PC Skills, Microsoft Word, Excel and Outlook.
• Experience in Customer Service, Sales Administration, Export or Shipping is essential
• Knowledge of Export documentation and accuracy in completing such documents.
• Good communication and telephone skills
• Fluent in a European language is an advantage, but not essential
• Industry and product knowledge is an advantage, but not essential

This role would suit candidates with the following experience: Shipping Administrator, Shipping Coordinator, Exports, Export Administrator or similar

This role is commutable from: Stoke on Trent, Keele, Newcastle under Lyme, Crewe, Congleton, Eccleshall, Stone and surrounding areas

Location:

Stoke on Trent

Hours:

Monday - Thursday 8:15 am to 5:00 pm, Friday 8:15 am - 2:30 pm after training the role will move to hybrid 3 days in the office 2 days at home

Salary:

Competitive

Benefits

• Health care cash plan
• High Street discount scheme
• Life insurance
• Car parking
• Reward & recognition schemes
• Discounts in our retail outlets
• Dedicated training & development to enhance or progress your career, including apprenticeships
• Community volunteering days
• Charity events
• Long service awards
• Employee wedding/retirement gifts
• Employee retirement afternoon tea
• Birthday recognition
• Achievement awards
• Enhanced annual leave & maternity
• Bereavement leave
• Free access to Portmeirion Village
• Company pension scheme along with access to pension clinics
• Innovation scheme & green team
• Mental health first aiders