Global Experience Programs Leader

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Global Programme Experience Lead to own the portfolio of workplace experience programmes. The role requires designing standards, assets, and enablement to deploy across 100+ client accounts in 80+ countries, with a focus on adoption and measurable impact.

The position emphasizes building scalable programmes, not account-by-account delivery, and involves collaboration with regional leaders, data teams, and the Experience Leadership community.

Qualifications

• 15+ years in workplace services, facilities management or related field.
• Global experience across regions and cultures.
• Strong commercial acumen: pricing and value realization.
• Excellent communication and presentation skills, including with senior stakeholders.
• Fluent in English (written and spoken).
• Experience with AI and technology in programmes.

Responsibilities

• Design global workplace experience programmes that work across sectors, regions and accounts.
• Set global standards for experience programmes and develop assets (playbooks, templates, training).
• Enable regional and account teams through training, onboarding and ongoing support.
• Drive adoption across the global account portfolio and measure success through adoption and impact.
• Define metrics and reporting; collaborate with data/analytics to inform decisions.

Skills

Programme design

Change management

Communication

Stakeholder management

English fluency

Job description

Jones Lang LaSalle Incorporated is seeking a Global Programme Experience Lead to own the portfolio of workplace experience programmes. The role requires designing standards, assets, and enablement to deploy across 100+ client accounts in 80+ countries, with a focus on adoption and measurable impact.

The position emphasizes building scalable programmes, not account-by-account delivery, and involves collaboration with regional leaders, data teams, and the Experience Leadership community.