Global EUC & Collaboration Services Lead

Howden; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to own end-to-end service delivery across EUC, endpoint, and Microsoft 365 platforms. You will manage outsourced providers, govern SLAs, and drive improvements while coordinating with Security, Architecture and delivery teams on a global scale.

Based in London with hybrid working, the role requires strong service management, incident handling, and a proactive approach to governance and risk management within a complex,

Qualifications

• Own outsourced IT services with governance and service reviews.
• Experience with Windows endpoint management and security controls.
• Knowledge of ITIL processes and multi-provider environments.
• Strong communication with stakeholders and technical teams.

Responsibilities

• Oversee end-to-end quality, availability and user experience of EUC and Collaboration services.
• Act as retained service management lead with outsourced providers and SLA monitoring.
• Govern service transitions, readiness, and continuous improvement plans.
• Lead governance, incident and problem management across global teams.
• Report on service metrics, risk, and improvement actions.

Skills

Managed endpoint services

Tanium & patch deployment

Outsourced IT services governance

IT service management

Windows desktop services

Service dashboards & automation

Identity & access controls

Microsoft 365 collaboration services

Education

ITIL qualification

Tools

Intune

Autopilot

Tanium

Azure

Nutanix

Active Directory

PowerShell

Job description

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to own end-to-end service delivery across EUC, endpoint, and Microsoft 365 platforms. You will manage outsourced providers, govern SLAs, and drive improvements while coordinating with Security, Architecture and delivery teams on a global scale.

Based in London with hybrid working, the role requires strong service management, incident handling, and a proactive approach to governance and risk management within a complex,