Hybrid IT Infrastructure: EUC & Collaboration Manager

Hambroker; Greater London; Híbrido; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to own the end-to-end quality and user experience of EUC and collaboration services. The role covers UK/Europe/AsiaPac/US, managing hybrid cloud and data centre infrastructure, endpoints and Microsoft 365 collaboration services.

You will act as the retained service management lead, ensure operational readiness, govern SLAs, and drive improvements with outsourced providers while maintaining security and resilience across

Formación

• Experience managing enterprise IT services delivered by outsourced providers
• Proven ability to govern SLAs, incidents and changes across multi-provider environments
• Strong understanding of identity controls, MFA, endpoint protection and data security

Responsabilidades

• Own end‑to‑end service quality for EUC and collaboration services
• Lead service reviews, governance and escalation with providers
• Drive continuous improvement and knowledge transfer across teams

Conocimientos

Endpoint management

Intune/Autopilot

Tanium

Outsourced service management

Windows desktop services

Microsoft 365

SLA & vendor governance

PowerShell automation

Educación

ITIL qualification

Bachelor's in IT/Computing

Herramientas

Intune

Tanium

Azure

Nutanix

Descripción del empleo

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to own the end-to-end quality and user experience of EUC and collaboration services. The role covers UK/Europe/AsiaPac/US, managing hybrid cloud and data centre infrastructure, endpoints and Microsoft 365 collaboration services.

You will act as the retained service management lead, ensure operational readiness, govern SLAs, and drive improvements with outsourced providers while maintaining security and resilience across