Hybrid IT Infrastructure & EUC Service Manager

TigerRisk Partners, LLC.; Greater London; Híbrido; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Howden in London is seeking an IT Infrastructure EUC & Collaboration Service Manager to own end-to-end quality, availability and user experience of EUC and collaboration services delivered through outsourced providers.

You will lead governance, service transition, and performance reviews across global teams, ensuring security, resilience and continuous improvement, while partnering with Service Desk, Security, Architecture and delivery partners.

Formación

• Experience managing enterprise IT services delivered by outsourced providers.
• Familiarity with multi-provider service integration, governance and service management platforms.
• Strong understanding of identity, access controls and security in IT services.

Responsabilidades

• Govern endpoint and collaboration service delivery, including joiner/mover/leaver handoffs and patching.
• Lead service reviews, SLA assurance, incident management and cross-provider coordination.
• Develop and report service metrics, KPIs and improvement actions with providers.
• Coordinate changes with risk assessments, testing, approvals and post-implementation reviews.

Conocimientos

Intune

Autopilot

Configuration profiles

Application deployment

End-user computing

SLA governance

PowerShell

Windows desktop

Incident & problem management

IT service management

Tanium

Azure

Educación

ITIL

Herramientas

Tanium

PowerShell

Azure

Descripción del empleo

Howden in London is seeking an IT Infrastructure EUC & Collaboration Service Manager to own end-to-end quality, availability and user experience of EUC and collaboration services delivered through outsourced providers.

You will lead governance, service transition, and performance reviews across global teams, ensuring security, resilience and continuous improvement, while partnering with Service Desk, Security, Architecture and delivery partners.