Global IT Infrastructure Services Lead (Cloud & MSP)

Howden UK Brokers; Greater London; Presencial; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

Howden is seeking an IT Infrastructure Core Service Manager to lead the delivery of hybrid on‑premises and cloud infrastructure. You will oversee an MSP, ensure availability, security and resilience, and partner with workplace, application and security teams.

Reporting to the Head of Infrastructure & Operations, the role involves governance of hosting, compute, storage, networking and identity services, plus monitoring, patching and DR capabilities.

Formación

• Experience leading outsourced infrastructure services and MSP relationships.
• Strong cloud/infrastructure engineering background with design and remediation skills.
• Ability to govern hosting, compute, storage, networking and identity services.
• Experience in security controls, auditing and service reporting with suppliers.

Responsabilidades

• Manage MSP delivering core infrastructure and cloud services and own outcomes.
• Coordinate dependencies with workplace, application and security teams.
• Govern monitoring, patching, vulnerability remediation and lifecycle planning.
• Lead SLA/KPI reviews and escalation processes with providers and internal teams.
• Occasional travel to UK office locations as required.

Conocimientos

MSP management

Azure & hybrid infra

Hosting, compute, storage

Active Directory & Entra ID

Monitoring & patching controls

Backup & DR governance

SLAs & KPIs governance

Vendors & supplier management

Herramientas

Azure Monitor

Log Analytics

Tanium

Nutanix

Microsoft Graph

PowerShell

Descripción del empleo

Howden is seeking an IT Infrastructure Core Service Manager to lead the delivery of hybrid on‑premises and cloud infrastructure. You will oversee an MSP, ensure availability, security and resilience, and partner with workplace, application and security teams.

Reporting to the Head of Infrastructure & Operations, the role involves governance of hosting, compute, storage, networking and identity services, plus monitoring, patching and DR capabilities.