Hybrid IT Infrastructure Core Services Lead

Howden Group Holdings; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden Group Holdings is seeking an IT Infrastructure Core Service Manager in London to oversee outsourced infrastructure and cloud services. You will retain internal ownership of service outcomes, challenge proposals, and assure delivery while coordinating with workplace, application and security teams.

The role emphasizes governance of monitoring, patching, vulnerability remediation, DR testing, and lifecycle plans, with occasional UK travel.

Qualifications

• Experience managing outsourced infra services or an MSP relationship.
• Strong Azure and hybrid infrastructure experience.
• Governing hosting, compute, storage and virtualisation services.
• Experience with monitoring, patching, and disaster recovery.

Responsibilities

• Own the operational relationship with the MSP and manage service reviews.
• Govern SLAs, KPIs, and escalation processes with internal teams and suppliers.
• Drive cloud cost management and capacity planning with provider and Finance.
• Ensure evidence-based delivery and continuity of core infrastructure services.

Skills

Service management

Cloud & Infra

Azure

Hybrid infrastructure

ITIL practices

Security governance

Tools

Azure Monitor

Log Analytics

Tanium

PowerShell

Job description

Howden Group Holdings is seeking an IT Infrastructure Core Service Manager in London to oversee outsourced infrastructure and cloud services. You will retain internal ownership of service outcomes, challenge proposals, and assure delivery while coordinating with workplace, application and security teams.

The role emphasizes governance of monitoring, patching, vulnerability remediation, DR testing, and lifecycle plans, with occasional UK travel.