Global EUC & Collaboration Service Manager (Hybrid)

Howden UK Brokers; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Howden UK Brokers is recruiting an IT Infrastructure EUC & Collaboration Service Manager to own the end-to-end quality, availability and user experience of EUC and Collaboration services delivered via outsourced providers. The role spans global coverage with a London-hybrid pattern and close collaboration with Service Desk, Security, Architecture and delivery teams.

Maintain service ownership, governance, and escalation paths, plus a prioritised service improvement plan informed by trends,

Qualifications

• Accountable for end-to-end quality, availability and user experience of EUC and Collaboration services.
• Lead governance of outsourced services, ensuring contractual delivery and continuous improvement.
• Manage service transitions, SLAs, and escalation paths across retained teams and providers.
• Strong understanding of Windows endpoint services and security controls.

Responsibilities

• Own service quality and availability for Infrastructure, EUC and Collaboration across providers.
• Govern SLA/KPI performance and corrective actions.
• Lead service transition, acceptance and lifecycle governance with documented plans.
• Collaborate with Service Desk, Security, Architecture and delivery teams.

Skills

End user computing

Service management

SLA governance

Cloud & data centre

Microsoft 365

Security & identity

Vendor management

Education

ITIL qualification

Tools

Intune

Autopilot

PowerShell

Tanium

Microsoft 365 suite

Teams

Exchange Online

SharePoint Online

OneDrive

Netskope

Active Directory

DNS & Group Policy

Job description

Howden UK Brokers is recruiting an IT Infrastructure EUC & Collaboration Service Manager to own the end-to-end quality, availability and user experience of EUC and Collaboration services delivered via outsourced providers. The role spans global coverage with a London-hybrid pattern and close collaboration with Service Desk, Security, Architecture and delivery teams.

Maintain service ownership, governance, and escalation paths, plus a prioritised service improvement plan informed by trends,