EUC Service Delivery Lead (End User Computing)

Channel 4; Leeds; Hybrid; GBP 61,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Free Virtual GP access

Pension

Life Assurance

Holiday Purchase

Job summary

Channel 4 in Leeds is seeking a Service Delivery Manager – End User Computing to lead IT service delivery with a strong focus on end-user computing and stakeholder engagement.

You will manage day-to-day ITSM processes, oversee third-party suppliers, and drive improvements across hardware and software assets, licensing, and service continuity. The role requires ITIL knowledge and proven problem-solving in a fast-paced environment.

Qualifications

• Experience in ITSM and ITIL practices.
• Experience managing suppliers and supporting IT Service Desks and End User Computing teams.
• Understanding of asset management, HAM and SAM.
• Strong problem solving and adaptability in changing environments.
• Ability to document support processes and procedures with best practices.
• Can-do attitude and ability to drive improvements.

Responsibilities

• Own and govern ITSM processes across the EUC environment per ITIL best practices.
• Oversee governance in EUC areas; create and manage dashboards in ServiceNow.
• Drive resolution within SLAs with third parties; monitor approval queues.
• Coordinate changes, incidents and problems; act as escalation point for complex issues.
• Lead knowledge management end-to-end and publish user-facing articles.
• Support procurement with PO creation and budget monitoring; manage spend approvals.
• Lead CAB participation and coordinate standard, normal, and emergency changes.
• Drive HAM and SAM processes with suppliers and governance calls.
• Coordinate and govern testing and onboarding for new Apple devices; support Intune policies.
• Participate in MBRS/QBRs with vendors and drive roadmap discussions.

Skills

Business engagement

ITSM experience

Supplier management

Asset management HAM SAM

Change management

Adaptability

Documentation

Problem solving

ITIL foundation

Tools

ServiceNow

Job description

Channel 4 in Leeds is seeking a Service Delivery Manager – End User Computing to lead IT service delivery with a strong focus on end-user computing and stakeholder engagement.

You will manage day-to-day ITSM processes, oversee third-party suppliers, and drive improvements across hardware and software assets, licensing, and service continuity. The role requires ITIL knowledge and proven problem-solving in a fast-paced environment.