Global EUC & Collaboration Services Leader

Howden; Greater London; Híbrido; GBP 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee ownership

Hybrid working

Descripción de la vacante

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to own the end-to-end quality and user experience of EUC and Collaboration services. You will act as the retained service management lead, translating business requirements into service outcomes and holding providers accountable for delivery.

You will lead governance across global regions, manage SLAs, and drive service improvement while ensuring secure identity controls and seamless Microsoft 365 collaboration services.

Formación

• Experience managing enterprise IT services delivered by outsourced providers.
• Knowledge of IT service management processes: incident, problem, change and availability.
• Familiarity with Microsoft 365 service transitions and tenant migrations.
• Ability to interpret service dashboards and automation proposals for benefit.

Responsabilidades

• Own end-to-end quality and user experience of EUC and Collaboration services.
• Govern service delivery across retained teams and providers with SLA oversight.
• Lead service transition, acceptance, documentation and knowledge transfer.
• Report on service performance, risk, and continuous improvement actions.
• Coordinate cross-provider teams and ensure secure identity and access controls.
• Provide governance for incident response and change control.

Conocimientos

Endpoint management

Intune

Autopilot

Configuration profiles

PowerShell / automation

Microsoft 365

Teams / Exchange Online

IT service management

Outsourced delivery governance

Security & identity controls

Educación

ITIL qualification or equivalent practical experience

Herramientas

Tanium

Azure

Nutanix

Descripción del empleo

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to own the end-to-end quality and user experience of EUC and Collaboration services. You will act as the retained service management lead, translating business requirements into service outcomes and holding providers accountable for delivery.

You will lead governance across global regions, manage SLAs, and drive service improvement while ensuring secure identity controls and seamless Microsoft 365 collaboration services.