End User Computing Service Delivery Lead

Channel 4 Corporation; Leeds; Híbrido; GBP 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Free Virtual GP access

Free Female Health hormone test

Tastecard membership

Financial wellbeing resources

Discounted Gym memberships

Pension

Life Assurance

Income Protection

Holiday Purchase

Descripción de la vacante

Channel 4 Corporation in Leeds is seeking a Service Delivery Manager – End User Computing to lead day-to-day IT service delivery, engage with business stakeholders, and coordinate supplier performance.

You will own EUC ITSM processes, drive continual service improvement, manage dashboards in ServiceNow, and oversee hardware/software asset management and Intune policies. This is a permanent hybrid role with a focus on delivering reliable, user-friendly IT services.

Formación

• Experience in IT service management (ITSM) with managing and improving ITSM processes.
• Experience managing suppliers and supporting IT Service Desks and End User Computing teams.
• ITIL foundation qualification (minimum).

Responsabilidades

• Own and govern ITSM processes across EUC with ITIL best practices.
• Oversee governance in EUC areas; dashboards in ServiceNow, attend monthly governance calls.
• Ensure categorisation and priority are correct; drive resolution within SLAs with third parties.
• Monitor EUC approval queue and act as escalation point for complex incidents.

Conocimientos

ITSM

Supplier management

End User Computing

ITIL

Service delivery

Stakeholder engagement

Change management

Knowledge management

Intune

Procurement

Educación

ITIL Foundation

Herramientas

ServiceNow

CMDB

Descripción del empleo

Channel 4 Corporation in Leeds is seeking a Service Delivery Manager – End User Computing to lead day-to-day IT service delivery, engage with business stakeholders, and coordinate supplier performance.

You will own EUC ITSM processes, drive continual service improvement, manage dashboards in ServiceNow, and oversee hardware/software asset management and Intune policies. This is a permanent hybrid role with a focus on delivering reliable, user-friendly IT services.