Founding Enterprise Customer Success Leader

Airwallex; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Airwallex is expanding its EMEA Enterprise Customer Success team and seeking an Enterprise Customer Success Manager to own post‑sale relationships for a portfolio of strategic customers. You will partner with Sales, Solutions Engineering and Product to ensure measurable value throughout implementation, go‑live and ongoing growth.

Based in the UK, you will work in a hybrid environment, collaborating with teams across Sales, Account Management, Support and Billing to drive adoption, renewals and

Qualifications

• 5+ years in Customer Success, Account Management, Solutions Delivery or related roles.

Responsibilities

• Own post-sale relationship for a portfolio of strategic customers.
• Coordinate with cross-functional teams to deliver outcomes.
• Lead implementation and onboarding programs with timelines and milestones.
• Develop success plans and metrics aligned to customer goals.
• Serve as primary escalation point for operational and service issues.
• Identify risks and opportunities to drive adoption and value.
• Help customers optimise use of Airwallex APIs, Payments and Spend products.

Skills

Customer Success

Account Management

Solutions Delivery

Operations

Tools

Salesforce

SQL

Looker

Zendesk

Google Workspace

Job description

Airwallex is expanding its EMEA Enterprise Customer Success team and seeking an Enterprise Customer Success Manager to own post‑sale relationships for a portfolio of strategic customers. You will partner with Sales, Solutions Engineering and Product to ensure measurable value throughout implementation, go‑live and ongoing growth.

Based in the UK, you will work in a hybrid environment, collaborating with teams across Sales, Account Management, Support and Billing to drive adoption, renewals and