Global eBilling Lead - Onboarding & Operations

Linklaters; Greater London; Hybrid; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Private Medical Insurance

Free in-house fitness centre and subsd

Free onsite GP service and periodic健康

Electric car and cycle to work schemes

Emergency family care

Additional holiday/birthday leave

Maternity/paternity/shared parental

Travel insurance and season ticketloan

Option to join sports and social clubs

Gender Equality, With Pride, or Social

Zusammenfassung

Linklaters is seeking an experienced eBilling Manager to lead the CoE Revenue Lifecycle’s global eBilling service. The role oversees operations, client onboarding, issue management, and performance improvements across London and Warsaw, coordinating with Revenue, Client Finance, Pricing, Technology, and risk stakeholders.

The role requires strong eBilling expertise, senior-level stakeholder management, and a track record of driving process automation and data-driven improvements within a global

Qualifikationen

• Substantial eBilling experience within a global law firm, professional services organiser or similarly complex client billing environment.
• Proven experience leading and developing teams, with responsibility for delivering a business-critical operational service across multiple locations or functions.
• Strong technical knowledge of eBilling platforms, broker portals, electronic invoice formats, client billing requirements, onboarding processes and rejection resolution.
• Excellent stakeholder and client management skills, with experience managing complex relationships, senior-level discussions and service escalations.
• Demonstrable experience improving processes, controls and operational performance through data analysis, root-cause analysis, automation and continuous improvement.
• Strong understanding of legal finance and the interaction between eBilling, Revenue, Billing, Pricing and Client Finance, combined with strong reporting and Excel skills; experience with SAP, workflow, automation and data visualisation tools would be advantageous.

Aufgaben

• Lead and take ownership of the global eBilling service and operating model, ensuring clear priorities, consistent service standards and effective delivery across London and Warsaw.
• Oversee the accurate and timely submission of electronic invoices, including rejection management, resubmissions, billing schedules, platform administration, timekeeper and rate uploads, and associated records.
• Manage the end-to-end onboarding and setup of clients onto eBilling platforms, ensuring requirements, configurations, mappings, testing, approvals and go-live activities are effectively controlled.
• Act as the senior point of contact for complex eBilling matters and client escalations, working with key stakeholders to resolve issues and provide clear, practical guidance on requirements, risks and actions.
• Define and oversee service levels, KPIs and reporting, using performance data, trend analysis and root-cause analysis to identify issues and drive sustained improvements.
• Lead continuous improvement across the eBilling service, partnering with Technology and Finance transformation teams to enhance processes, automation, platform integrations and management information.
• Manage capacity and resources across business-as-usual activity, client onboarding, backlogs, peak periods and improvement initiatives, ensuring appropriate operational resilience and contingency arrangements.
• Lead, coach and develop the eBilling team, fostering an inclusive, collaborative and high-performing culture through clear objectives, performance management, career development, succession planning and knowledge sharing.

Kenntnisse

eBilling experience

Team leadership

Stakeholder management

Data analysis

Excel

Tools

SAP

Workflow

Automation

Data visualization tools

Jobbeschreibung

Linklaters is seeking an experienced eBilling Manager to lead the CoE Revenue Lifecycle’s global eBilling service. The role oversees operations, client onboarding, issue management, and performance improvements across London and Warsaw, coordinating with Revenue, Client Finance, Pricing, Technology, and risk stakeholders.

The role requires strong eBilling expertise, senior-level stakeholder management, and a track record of driving process automation and data-driven improvements within a global