Global E-Commerce Governance Lead

TikTok Inc.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

TikTok Shop is seeking a Governance Strategy Manager in London to lead risk identification, governance rule design, and tiered enforcement for sellers, creators, products, and livestreams across the UK and EU. You will conduct pre-launch risk assessments, drive the shift from manual remediation to system-based controls, and build a robust governance metrics framework with cross-functional partners.

Collaborating with Legal, Product, Risk Control, and Operations, you will shape the roadmap and

Qualifications

• Experience in internet platform governance, risk strategy, trust and safety, e-Commerce compliance, or anti-fraud, with exposure to European cross-border e-commerce, livestream commerce, or other high-risk transaction businesses.
• Ability to independently drive the full process from problem definition, data analysis, and strategy design to product requirement writing, launch acceptance, and post-launch evaluation.
• Strong project management and execution skills, with the ability to drive alignment and decision-making across Legal, Product, Algorithm, Operations, and regional teams with differing priorities.

Responsibilities

• Own risk identification and governance rule design for TikTok Shop's auction business in the UK and EU markets, including setting eligibility, exit, and tiered enforcement standards for sellers, creators, products, and livestreams.
• Cover key risk areas including counterfeits and intellectual property infringement, bait-and-switch products, items not as described, gambling-like mechanics, blind boxes, abnormal pricing, and fulfillment-related risks.
• Conduct pre-launch risk assessments, rule design, and launch acceptance for new features to ensure governance readiness before go-live.
• Lead the assessment and handling of high-risk sellers, design tiered appeal processes and service level timelines, drive the evolution from manual remediation to system-based controls, and establish emergency escalation mechanisms.
• Build the governance metric framework for the auction business, evaluate the effectiveness of different control measures, break down risks by market and business dimension, and partner with Data and Algorithm teams to develop monitoring and early-warning capabilities.
• Collaborate with Product, Legal, Risk Control, Operations, and other cross-functional teams to define the roadmap, shift governance requirements upstream in planning, and produce decision-making materials and post-mortem reports.

Skills

Governance & risk strategy

Trust & safety

E-Commerce compliance

Anti-fraud

European cross-border e-commerce

Data analysis

SQL

Dashboard analysis

Strategy metric design

Cross-functional collaboration

Job description

TikTok Shop is seeking a Governance Strategy Manager in London to lead risk identification, governance rule design, and tiered enforcement for sellers, creators, products, and livestreams across the UK and EU. You will conduct pre-launch risk assessments, drive the shift from manual remediation to system-based controls, and build a robust governance metrics framework with cross-functional partners.

Collaborating with Legal, Product, Risk Control, and Operations, you will shape the roadmap and