Global Emergency Response & Risk Operations Manager

TikTok; Greater London; Sur place; GBP 90 000 - 140 000; Plein temps

Résumé du poste

TikTok is seeking a Global Emergency Response Operations Manager within the EMEA E-commerce Governance & Experience (GNE) team based in London. You will build and operationalize processes to keep TikTok Shop safe, compliant and trusted, managing time-sensitive emergencies across cross-functional teams.

You will lead investigations, drive containment responses, and develop scalable frameworks to prevent recurrence, while analyzing trends to improve platform policies and risk management.

Qualifications

• 3+ years experience in risk investigations/operations and policy/process development.
• Experience in e-commerce legal/regulatory/safety risk management, incident/crisis management, public relations, or public policy.
• Ability to translate data into actionable business recommendations.

Responsabilités

• Manage cross-domain e-commerce policy escalations from start-to-end.
• Lead investigations and containment responses for high-priority escalations.
• Develop frameworks for emergency/escalation management with stakeholders to implement scalable solutions.
• Monitor KPIs and escalation trends to drive policy improvements.
• Navigate legal and regulatory frameworks for seller/creator identity verification and moderation.

Connaissances

Risk investigations

Policy development

Cross-functional collaboration

Data interpretation

Independent decision-making

Formation

Bachelor's degree

Description du poste

TikTok is seeking a Global Emergency Response Operations Manager within the EMEA E-commerce Governance & Experience (GNE) team based in London. You will build and operationalize processes to keep TikTok Shop safe, compliant and trusted, managing time-sensitive emergencies across cross-functional teams.

You will lead investigations, drive containment responses, and develop scalable frameworks to prevent recurrence, while analyzing trends to improve platform policies and risk management.