Global Director, Mid-Market Onboarding — Remote & Scalable Impact

Cloudbeds; Abbot's Salford; Vor Ort; GBP 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Remote First, Remote Always

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Zusammenfassung

Cloudbeds is looking for a Global Director for Mid-Market Onboarding, responsible for scaling customer onboarding for complex segments. This role requires strong leadership of a dedicated team focused on transitioning customers smoothly while maintaining high satisfaction levels.

Ideal candidates should have over 7 years of experience in hospitality tech, demonstrated project management skills, and leadership abilities to drive metrics for onboarding success. Join a dynamic team at a remotely focused company that’s shaping the future of hospitality.

Qualifikationen

• 7+ years in hospitality or hospitality technology with customer onboarding experience.
• Proven people-leadership experience in a global environment.
• Strong project-management foundation applicable to complex deployments.

Aufgaben

• Lead and develop Onboarding team, ensuring high standards in customer experience.
• Manage onboarding outcomes from sales handoff through go-live.
• Build and own onboarding frameworks and key performance metrics.

Kenntnisse

Customer onboarding

Team leadership

Project management

Data-driven decision making

Hospitality operations understanding

Jobbeschreibung

Cloudbeds is looking for a Global Director for Mid-Market Onboarding, responsible for scaling customer onboarding for complex segments. This role requires strong leadership of a dedicated team focused on transitioning customers smoothly while maintaining high satisfaction levels.

Ideal candidates should have over 7 years of experience in hospitality tech, demonstrated project management skills, and leadership abilities to drive metrics for onboarding success. Join a dynamic team at a remotely focused company that’s shaping the future of hospitality.