Global Director, Mid-Market Onboarding — Remote & Scalable Impact

Cloudbeds; Birmingham; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Remote First

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Job summary

Cloudbeds, a leader in hospitality technology, is seeking a Global Director, Mid-Market Onboarding to scale the onboarding function for complex customer segments. The role involves leading a dedicated team, improving customer onboarding processes, and ensuring high satisfaction and retention rates.

The ideal candidate has extensive experience in hospitality technology and proven leadership in onboarding. If you're passionate about enhancing customer experiences and driving growth, join us at Cloudbeds!

Qualifications

• 7+ years in hospitality or hospitality technology with team leadership experience.
• Proven experience in improving onboarding and implementation functions.
• Strong project-management skills with a focus on complex deployments.

Responsibilities

• Lead the Mid-Market Onboarding team and set performance standards.
• Own onboarding outcomes from sales handoff through to transition.
• Build standardized onboarding frameworks for complex deployments.

Skills

Team leadership

Project management

Customer onboarding

Data analysis

Hospitality operations knowledge

Job description

Cloudbeds, a leader in hospitality technology, is seeking a Global Director, Mid-Market Onboarding to scale the onboarding function for complex customer segments. The role involves leading a dedicated team, improving customer onboarding processes, and ensuring high satisfaction and retention rates.

The ideal candidate has extensive experience in hospitality technology and proven leadership in onboarding. If you're passionate about enhancing customer experiences and driving growth, join us at Cloudbeds!