Global Customer Support Advisor – Paid Training & Bonus

Next; Leicester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Paid training

Quarterly bonus up to 20%

Full-time shifts

Job summary

Next in Leicester is hiring a customer service advisor to support our expanding international client base. You will handle calls, emails, WhatsApp and live chat, providing courteous, timely help across 130+ countries.

The role requires strong English, a customer-first mindset, and the ability to work across time zones. Comprehensive paid training for three weeks, followed by three weeks coaching, and the option of a quarterly bonus up to 20%.

Qualifications

• Customer-focused with strong English communication.
• Able to handle calls, emails, chats and WhatsApp.
• Willing to work shifts including weekends.

Responsibilities

• Handle calls, emails, WhatsApp and live chat from global customers.
• Resolve queries on delivery, billing, product concerns and payments.
• Collaborate with couriers and internal teams to resolve issues quickly.
• Aim to resolve the issue on first contact.

Skills

Customer focus

English communication

Team player

Problem solving

Job description

Next in Leicester is hiring a customer service advisor to support our expanding international client base. You will handle calls, emails, WhatsApp and live chat, providing courteous, timely help across 130+ countries.

The role requires strong English, a customer-first mindset, and the ability to work across time zones. Comprehensive paid training for three weeks, followed by three weeks coaching, and the option of a quarterly bonus up to 20%.