Customer Service Advisor - International

Next; Leicester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Paid training

Quarterly bonus up to 20%

Full-time shifts

Job summary

Next in Leicester is hiring a customer service advisor to support our expanding international client base. You will handle calls, emails, WhatsApp and live chat, providing courteous, timely help across 130+ countries.

The role requires strong English, a customer-first mindset, and the ability to work across time zones. Comprehensive paid training for three weeks, followed by three weeks coaching, and the option of a quarterly bonus up to 20%.

Qualifications

• Customer-focused with strong English communication.
• Able to handle calls, emails, chats and WhatsApp.
• Willing to work shifts including weekends.

Responsibilities

• Handle calls, emails, WhatsApp and live chat from global customers.
• Resolve queries on delivery, billing, product concerns and payments.
• Collaborate with couriers and internal teams to resolve issues quickly.
• Aim to resolve the issue on first contact.

Skills

Customer focus

English communication

Team player

Problem solving

Job description

Rate of pay: £12.90 per hour (plus £1 per hour weekend premium)

Rewards:Potential to earn a performance related bonus of up to 20%, paid quarterly

Shifts: All shifts are full time (36 hours a week)

Shift 1: Tuesday - Thursday: 11am - 7pm & Friday - Sat: 10am - 6pm

Shift 2: Sunday: 7am - 3pm & Monday - Thursday: 11am - 7pm

Shift 3: Sunday: 8am - 4pm & Monday - Thursday: 11am - 7pm

*Please note: The shifts advertised are accurate at this time. However, as the recruitment process moves forward, there may be adjustments. We’ll keep you updated on any changes along the way.

Training: 3 weeks of paid mandatory training to master our systems and learn how we support our global community

Starting Monday 28th September - 16th October 2026 (Monday to Friday 8am to 4pm)

Coaching: 3 week of coaching to transition into your role with dedicated support to help refine your skills

Starting Monday 16th October - 6th November (Monday to Friday 8am - 4pm)

You must be able to commit to the full training period to be considered for the role.

Peak periods: During our peak trading periods you’ll also be required to work an additional 4 hour shifts per week, for up to 20 weeks of the year.

Benefits - https://careers.next.co.uk/life

The role

Connect globally. Support confidently. Make a real impact.

You'll be part of our expanding International team, supporting customers from around 130 countries (we've got over 1.5 million of them!), supported by our contact centre teams in Manchester, Poland, and Pune.

You'll be the main contact for our customers outside the UK, communicating in English with many nationalities and expertly navigating the complexities of international communication.

You'll handle calls, emails, WhatsApp, and live chat.

You'll sort out all types of queries: delivery problems, billing questions, product concerns, and payment queries.

You'll work closely with international couriers and colleagues to get things sorted quickly.

The goal is to solve the problem the first time they contact us!

What you will take on:

• Ownership: Ensuring a smooth and positive experience with an aim to resolve customer queries from start to finish
• Problem solving: You can think on your feet and come up with practical solutions.
• Personal and professional growth: You will take on a path of continuous learning.

What You’ll Need To Bring:

• Customer-Focus: You own the problem and make sure the customer has a great experience.
• Communication: You're clear and confident speaking English (no other languages needed!).
• Collaboration: You're a team player and can work well with others (including couriers).

Please note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process