Global Customer Success Analyst — Flexible Location

Trade Nation; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading trading firm in Greater London seeks a Customer Success Analyst to enhance client support across various channels. The ideal candidate will have experience in financial services and a proactive approach to problem-solving. Responsibilities include assisting customers with trading issues and maintaining accurate records. This role offers a competitive salary and benefits including private healthcare and an annual bonus.

Benefits

Competitive salary

Private healthcare

Life Insurance

Active Lifestyle allowance

Generous annual leave

Remote work allowance

Fresh fruit weekly

Qualifications

• Previous experience in working in the financial services sector.
• Knowledge or demonstrated interest in CFD/FX/online trading.
• Previous experience working for a CFD Broker or similar is desirable.

Responsibilities

• Help customers with trading and administrative issues.
• Stay informed on financial market news.
• Update client interaction records in the CRM.
• Adhere to all relevant regulatory requirements.

Skills

Customer service excellence

Proactive problem-solving

Market knowledge

Tools

CRM systems

Job description

A leading trading firm in Greater London seeks a Customer Success Analyst to enhance client support across various channels. The ideal candidate will have experience in financial services and a proactive approach to problem-solving. Responsibilities include assisting customers with trading issues and maintaining accurate records. This role offers a competitive salary and benefits including private healthcare and an annual bonus.