Global Customer Service & Order Logistics (12-Month FTC)

Sphere Digital Recruitment Group; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Sphere Digital Recruitment Group is seeking a Customer Service & Order Management Executive for a 12-month FTC in London (4 days in the office). The role combines customer service, order management and logistics coordination in a fast-paced, international environment.

You will manage B2B orders from receipt to dispatch, coordinate domestic and international shipments, handle returns and invoicing, and work closely with Sales, Finance and Supply Chain to ensure accurate processing and timely

Qualifications

• Experience in customer service, order management, logistics or supply chain.
• Background in consumer/retail or premium products is advantageous.
• Minimum 1 year SAP experience with orders, delivery, stock and invoicing.
• Strong Excel skills: VLOOKUP/XLOOKUP, PivotTables.
• Experience with warehouses, 3PL partners and international shipments.
• Fluent English essential; other European languages advantageous.
• Experience with Shopify or warehouse management systems beneficial.

Responsibilities

• Manage B2B customer orders from receipt through dispatch.
• Coordinate domestic and international shipments, including customs documentation.
• Monitor orders against forecasts and flag changes to the Supply Chain team.
• Coordinate returns, invoicing and order reconciliation.
• Support international stock transfers across locations.
• Coordinate inbound stock, packing and outbound shipments and maintain inventory alignment.
• Monitor transport costs and help improve logistics efficiency.

Skills

Customer service

Order management

Logistics

Excel (VLOOKUP/XLOOKUP)

Communication skills

Tools

SAP

Shopify

WMS

Job description

Sphere Digital Recruitment Group is seeking a Customer Service & Order Management Executive for a 12-month FTC in London (4 days in the office). The role combines customer service, order management and logistics coordination in a fast-paced, international environment.

You will manage B2B orders from receipt to dispatch, coordinate domestic and international shipments, handle returns and invoicing, and work closely with Sales, Finance and Supply Chain to ensure accurate processing and timely