Customer Service & Logistics Executive

Zachary Daniels; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Job summary

Zachary Daniels is partnering with a luxury retail brand in Central London to appoint a Customer Service & Logistics Executive. The role covers customer service, order management, stock, logistics and supply chain across international markets.

The FTC is 9-12 months with hybrid working (Friday from home). You must be available to start quickly and have the right to work in the UK.

Qualifications

• Experience across customer service and order management with logistics/supply chain exposure.
• Strong Excel skills including VLOOKUP, XLOOKUP and PivotTables.
• Experience managing customer orders through to fulfilment.
• Exposure to international logistics, warehousing and/or 3PLs.
• High attention to detail and confidence in execution.

Responsibilities

• Manage B2B customer orders end-to-end from SAP entry to dispatch.
• Build relationships with customers, providing order updates, availability and delivery status.
• Coordinate international shipments, transport, customs and 3PL activity.
• Maintain accurate stock records and investigate inventory discrepancies.
• Support stock transfers, boutique replenishment and consignment reconciliations.
• Collaborate with warehouses and 3PL partners across global locations.
• Assist inbound purchase orders, logistics costs and invoice reconciliation.
• Work with Sales, Finance and Supply Chain to resolve operational issues.
• Support the growing e-commerce operation (website, Amazon, TikTok Shop).
• Identify opportunities to improve processes, accuracy and efficiency.

Skills

Customer service

Order management

Logistics coordination

Attention to detail

Tools

SAP

Excel

Job description

Customer Service & Logistics Executive | Retail | Central London | £40k

FTC 9-12 months, Hybrid working (Friday Working From Home)

I'm partnering with a fast-growing luxury brand to appoint a Customer Service & Logistics Executive.

The business is in an exciting period of growth, with major international expansion and further retail growth planned.

This is a broad role sitting across customer service, order management, stock, logistics and supply chain, working with retail customers, internal teams, warehouses and 3PL partners across international markets.

Applicants must be immediately available or able to start at short notice and must have the right to work in the UK.

The role

• Manage B2B customer orders end-to-end, from SAP order entry through to dispatch


• Build strong relationships with customers, providing updates on orders, availability and delivery


• Coordinate international shipments, transport, customs and 3PL activity


• Maintain accurate stock records and investigate inventory discrepancies


• Support stock transfers, boutique replenishment and consignment reconciliations


• Work closely with warehouses and 3PL partners across multiple global locations


• Support inbound purchase orders, logistics costs and invoice reconciliation


• Work with Sales, Finance and Supply Chain to resolve operational issues


• Support the growing e-commerce operation, including website, Amazon and TikTok Shop


• Identify opportunities to improve processes, accuracy and efficiency

What we're looking for

You’ll ideally have experience across customer service/order management and logistics or supply chain, ideally within luxury, beauty, fashion, retail, FMCG or another premium product-led business.

You'll need:

• Strong Excel skills, including VLOOKUP/XLOOKUP and PivotTables


• Experience managing customer orders through to fulfilment


• Exposure to international logistics, warehousing and/or 3PLs


• Strong attention to detail and confidence

Whilst the role is initially on a 9-12 month FTC, there is an opportunity for the role to become permanent.