Customer Experience Lead — 12-Month FTC

Universal Business Team; Camberley; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Fresh refurbished offices

Excellent working environment

Job summary

Universal Business Team is seeking a Customer Services Executive for an office-based role in Cranleigh. You will own the customer journey from inquiry to delivery, liaising with sales and operations to ensure on-time fulfilment.

The role is salary circa £37,000, on-site, 12-month maternity cover, with a busy, customer-focused environment. The successful candidate will coordinate orders, maintain records, and provide proactive updates to customers, contributing to an exceptional service

Qualifications

• Experience in customer service, order processing, or a similar fast-paced environment.
• Strong organisational and communication skills.
• Familiar with ERP systems and MS Office.

Responsibilities

• Manage customer orders from quotation through to completion.
• Ensure all order details are accurate before processing.
• Set up and maintain customer records within internal systems.
• Keep customers updated throughout the order process.
• Coordinate with operations to ensure smooth fulfilment.
• Check stock availability and support delivery planning.
• Book and confirm delivery dates with customers.
• Handle inbound communications across phone, email, and other channels.
• Manage shared inboxes and ensure timely responses.
• Follow up after delivery to confirm receipt and successful unloading.

Skills

Customer service experience

Order processing

Strong communication

Calm under pressure

Organisational skills

Tools

MS Office

ERP systems

Job description

Universal Business Team is seeking a Customer Services Executive for an office-based role in Cranleigh. You will own the customer journey from inquiry to delivery, liaising with sales and operations to ensure on-time fulfilment.

The role is salary circa £37,000, on-site, 12-month maternity cover, with a busy, customer-focused environment. The successful candidate will coordinate orders, maintain records, and provide proactive updates to customers, contributing to an exceptional service