Customer Service & Order Management Executive - FTC

Sphere Digital Recruitment Group; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Sphere Digital Recruitment Group is seeking a Customer Service & Order Management Executive for a 12-month FTC in London (4 days in the office). The role combines customer service, order management and logistics coordination in a fast-paced, international environment.

You will manage B2B orders from receipt to dispatch, coordinate domestic and international shipments, handle returns and invoicing, and work closely with Sales, Finance and Supply Chain to ensure accurate processing and timely

Qualifications

• Experience in customer service, order management, logistics or supply chain.
• Background in consumer/retail or premium products is advantageous.
• Minimum 1 year SAP experience with orders, delivery, stock and invoicing.
• Strong Excel skills: VLOOKUP/XLOOKUP, PivotTables.
• Experience with warehouses, 3PL partners and international shipments.
• Fluent English essential; other European languages advantageous.
• Experience with Shopify or warehouse management systems beneficial.

Responsibilities

• Manage B2B customer orders from receipt through dispatch.
• Coordinate domestic and international shipments, including customs documentation.
• Monitor orders against forecasts and flag changes to the Supply Chain team.
• Coordinate returns, invoicing and order reconciliation.
• Support international stock transfers across locations.
• Coordinate inbound stock, packing and outbound shipments and maintain inventory alignment.
• Monitor transport costs and help improve logistics efficiency.

Skills

Customer service

Order management

Logistics

Excel (VLOOKUP/XLOOKUP)

Communication skills

Tools

SAP

Shopify

WMS

Job description

Customer Service & Order Management Executive

12 months FTC

London, 4 days office

An established international consumer business is looking for an experienced Customer Service & Logistics Executive to join its London team on a fixed-term contract basis.

This is a great opportunity for someone who enjoys a varied role combining customer service, order management and logistics coordination within a fast-paced, international environment.

You’ll work closely with customers and internal teams across Sales, Finance, Supply Chain and Operations, as well as external warehouse and logistics partners, helping to ensure orders are processed accurately, shipments run smoothly and customers receive a high level of service.

A bit about the role

• Manage B2B customer orders from initial receipt through to dispatch, ensuring pricing, customer requirements and relevant regulations are accurately followed
• Coordinate domestic and international shipments, including transport arrangements and required customs and shipping documentation
• Monitor sales orders against forecasts and highlight any changes or potential issues to the Supply Chain team
• Coordinate customer returns, credit notes, invoicing and order reconciliation, investigating discrepancies where required
• Support international stock transfers and replenishment across multiple locations
• Coordinate inbound stock, warehouse packing and outbound shipments, ensuring system stock and physical inventory remain aligned
• Monitor transport costs, obtain shipping rates and support initiatives to improve logistics efficiency and cost effectiveness

A bit about you

• Experience in customer service, order management, logistics or supply chain
• Experience within a consumer, retail, luxury, beauty or premium product environment would be advantageous
• Minimum 1 year of SAP experience is essential, with experience across order, delivery, stock and invoicing processes
• Strong Excel skills, including VLOOKUP/XLOOKUP, INDEX MATCH, charts and PivotTables
• Experience working with warehouses, 3PL partners and international shipments is preferred
• Good commercial awareness and an understanding of logistics costs and operational efficiency
• Fluent English is essential; additional European languages would be advantageous
• Experience with Shopify or warehouse management systems would be beneficial