Global Client Success Manager — Growth & Retention

Trip.com; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Trip.com Group is seeking a Client Success-focused professional to drive retention and growth across corporate travel solutions. You will manage key client relationships, understand client needs, and coordinate with internal teams to ensure exceptional service delivery.

The role emphasizes upselling, renewals, and cross-functional teamwork to expand share of wallet and enhance profitability.

Qualifications

• University degree or equivalent experience. MBA will be an advantage.

Responsibilities

• Develop and maintain strong relationships with key clients through regular communication and meetings.
• Identify and understand client needs and expectations, ensuring they are met or exceeded.
• Act as the primary point of contact for clients, providing timely and accurate information and updates.
• Identify opportunities to grow revenue through upselling, cross-selling, and renewals.
• Collaborate with internal teams to ensure seamless client experience and issue resolution.

Education

University degree or equivalent experience; MBA will be an advantage

Job description

Trip.com Group is seeking a Client Success-focused professional to drive retention and growth across corporate travel solutions. You will manage key client relationships, understand client needs, and coordinate with internal teams to ensure exceptional service delivery.

The role emphasizes upselling, renewals, and cross-functional teamwork to expand share of wallet and enhance profitability.