Client Success Manager - Growth & Accounts (Hybrid Travel)

Solar on steroids; Manchester; Hybrid; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Bonuses tied to churn

Commission on services sold

Team-wide bonuses

Hybrid working

Job summary

Solar on Steroids seeks a Client Success professional in Manchester to own relationships with up to 30 UK installers, ensuring they get results and stay with us. The role is hybrid with two days in the office and UK travel as needed, reporting to the Client Success & Delivery Lead.

You will manage onboarding, drive retention, explain performance in plain English, upsell services, and earn bonuses linked to churn and service sales, with team bonuses on milestones.

Qualifications

• Experience in client success or account management within a marketing/creative or media agency environment.
• Strong ability to interpret performance data and explain results to clients in plain English.
• Proven track record of building and maintaining relationships with multiple clients.

Responsibilities

• Run onboarding calls, set expectations, and establish client success processes.
• Own client relationships as primary contact, handling requests and ensuring satisfaction.
• Explain performance metrics and insights to clients, including when outcomes are not ideal.
• Hold clients accountable to agreed actions and drive timely responses and shoot readiness.
• Maintain two weekly WhatsApp check-ins per client and monthly performance reviews.
• Identify early warning signs and coordinate with the team to fix issues.
• Upsell additional services to clients as they grow and needs evolve.
• Log all client interactions for easy context sharing across the team.

Skills

Client success

Account management

CRM / data analysis

Communication

UK travel

Job description

Solar on Steroids seeks a Client Success professional in Manchester to own relationships with up to 30 UK installers, ensuring they get results and stay with us. The role is hybrid with two days in the office and UK travel as needed, reporting to the Client Success & Delivery Lead.

You will manage onboarding, drive retention, explain performance in plain English, upsell services, and earn bonuses linked to churn and service sales, with team bonuses on milestones.